Instruction manual

GLOSSARY
Call Work Code
A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-
defined events (such as account codes, social security numbers, or phone numbers) on
ACD calls.
Central Office
The location housing telephone switching equipment that provides local telephone ser-
vice and access to toll facilities for long-distance calling.
Central Office Codes
The first three digits of a 7-digit public network telephone number. These codes are typi-
cally numbered from 200 through 999.
Central Office Trunk
A telecommunications channel that provides access from the system to the public net-
work through the local central office.
Channel
A communications path for transmitting voice and data.
Circuit Pack Vintage
The vintage of a circuit pack is a numeric tag to identify the Read Only Memory that
resides on that pack. It is used to facilitate recordkeeping and maintainability.
Class of Restriction (COR)
A number (0 through 63) that specifies the restrictions assigned to voice terminals, voice
terminal groups, data modules, and trunk groups.
Class of Service (COS)
A number (0 through 15) that specifies if voice terminal users can activate the Automatic
Callback, Call Forwarding-All Calls, Data Privacy, or Priority Calling features.
Common Control Switching Arrangement (CCSA)
A private telecommunications network using dedicated trunks and a shared switching
center for interconnecting company locations.
Confirmation Tone
Three short bursts of tone followed by silence; indicates that the feature activated, deac-
tivated, or canceled has been accepted.
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