Instruction manual

GLOSSARY
C
Call Appearance, Attendant Console
Six buttons, labeled a through f, used to originate, receive, and hold calls. Each button
has two associated lamps to show the status of the call appearance.
Call Appearance, Voice Terminal
A button labeled with an extension number used to place outgoing calls, receive incoming
calls, or hold calls. Two lamps next to the button show the status of the call appearance
or status of the call.
Call Classification
The function of receiving and/or detecting call progress tones and call outcomes (ringing,
busy, answered) and notifying the adjunct responsible for recording the call status. Call
classification may be done by the switch automatically or done by the user listening to
call progress tones.
Call Management System (CMS)
An adjunct processor that collects data from an ACD and generates reports to be stored
or displayed concerning status of agents, splits, and trunks.
Callback Call
A call that is automatically returned to a voice terminal user who activated the Automatic
Callback or Ringback Queuing feature.
Call Vector
A set of up to 15 vector commands to be performed for an incoming or internal call.
Call Vectoring
A flexible call handling method of managing incoming calls that gives unique treatment to
a particular call type based on dialed number or trunk terminating to a vector. Vector
commands dictate the treatment given to callers.
Call Vector Step
Vectors are made up of 15 steps that are processed sequentially unless a “GoTo” vector
command is encountered or vector processing stops.
Call Waiting Ringback Tone
A low-pitched tone identical to the ringback tone except the tone decreases the last 0.2
second. This tone notifies the attendant that the Attendant Call Waiting feature has been
activated and that the called user is aware of the waiting call.
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