Instruction manual

Hospitality
555-233-76792 Issue 4 May 2003
Automatic wakeup
The automatic wakeup feature allows attendants, front desk users, and guests to
request that one or two wake-up calls be automatically placed to a certain
extension number at a later time. When a wakeup call is placed and answered, the
system can provide a recorded announcement (which can be a speech synthesis
announcement), music, or simply silence. With the integrated announcement
feature, multiple announcements enable international guests to use wakeup
announcements in a variety of languages. See ‘‘Daily wakeup’’ on page 92, ‘‘Dual
wakeup’’ on page 93, and ‘‘VIP wakeup’’ on page 95.
Check-in/check-out
This feature allows front desk personnel to check guests into a hotel and, when the
guests leave, check them out. There are two ways this is done: through the PMS
terminal or through the attendant console (or backup telephone). Check-in and
check-out from the attendant console should be used only if there is no Property
Management System (PMS), or if the link to the PMS is down. If the PMS is
installed and working, check guests in and out using the PMS.
For guest check-in or check-out from the console, there are two buttons on the
attendant console (or backup telephone): one labeled “Check in” and the other
labeled “Check out.” The check-in procedure performs two functions: it
deactivates the restriction on the telephone in the room allowing outward calls,
and it changes the status of the room to occupied.
Custom selection of VIP DID numbers
This feature builds on the automatic selection of DID numbers feature. It allows
hotel personnel to control what DID number is assigned to a hotel room at
check-in. That is, the system asks the user to specify the desired DID number
when a guest is checked in. The number comes from a pool of DID numbers that
are separate from those used by the automatic selection feature. The system never
automatically assigns numbers from this pool. Numbers from this pool are used
only when explicitly specified by the user.
Daily wakeup
Daily wakeup allows a guest or front desk personnel to schedule a single wakeup
request for a daily wakeup call. For example, if a guest needs to receive a wakeup
call at 5:30 a.m. for the duration of his or her stay, one request can be placed on
the system instead of placing a separate request for each day.