Instruction manual

Avaya IP Softphone for pocket PC
Issue 4 May 2003 89555-233-767
Avaya IP Softphone for pocket PC
Avaya™ IP Softphone for pocket PC extends the level of Communication
Manager services. This feature turns a hand-held personal digital assistant (PDA)
into an advanced telephone. Users can place calls, take calls, and handle multiple
calls on their PDAs.
Avaya Communication Manager PC
console
The Communication Manager PC console allows your attendants to efficiently
handle incoming calls by personal computer. Using the familiar Microsoft
Windows graphical user interface (GUI), the attendants can easily keep track of
how long callers have been on hold and who they are waiting for. Attendants can
monitor up to six calls at once.
Attendants do not need to use pen and paper when handling calls because they can
make notes on their computers about what each caller needs. All this contributes
to make a favorable first impression with your customers. Having the call
processing software on the same computer with spreadsheet, word processing, or
other software allows the attendants to stay productive between calls.
The PC console is easily customized, so even if attendants from different shifts
share the same computer, they can each preserve their preferences in the call
processing environment. The PC console is available in English, Parisian French,
Latin American Spanish, German, Dutch, Italian, and Portuguese. If a
Spanish-speaking attendant takes over for a French-speaking attendant, for
example, a single press of a button converts all labels, error messages, and online
help to Spanish.
Avaya Communication Manager on
an S8100 Media Server
The S8100 Media Server includes the full feature set of Communication Manager.
The co-resident LAN Gateway for CTI connectivity is an optional feature on the
S8100 Media Server.
Avaya SoftConsole
The Avaya SoftConsole is a Windows-based GUI application that can replace the
physical 302B “hard” console. It allows attendants to perform call answering and
routing through a PC interface through an IP connection.