Instruction manual

Contents
555-233-7678 Issue 4 May 2003
3 Attendant features 43
■ Accessing the attendant 43
Dial access to attendant 43
Individual attendant access 43
Recall 43
■ Attendant backup 44
■ Attendant room status 44
■ Attendant functions using Distributed Communications System (DCS) protocol 44
Control of trunk group access 44
Direct trunk group selection 44
Inter-PBX attendant calls 45
■ Call handling 45
Attendant lockout — privacy 45
Attendant split swap 45
Attendant vectoring 45
Automated attendant 45
Backup alerting 46
Call waiting 46
Calling of inward restricted stations 46
Conference 46
Intrusion (call offer) 46
Listed directory number 46
Override of diversion features 47
Priority queue 47
Release loop operation 47
Selective conference mute 47
Serial calling 47
Timed reminder and attendant timers 48
■ Centralized Attendant Service (CAS) 48
■ Display 48
■ Making calls 48
Auto-manual splitting 48
Auto start and don’t split 49
■ Monitoring calls 49
Attendant direct trunk group selection 49
Crisis alerts to an attendant console 49
Direct extension selection with busy lamp field 50
Trunk group access 50
Trunk group busy/warning indicators to attendant 50
Trunk identification by attendant 50
Visually Impaired Attendant Service (VIAS) 51