Instruction manual

Call center
555-233-76770 Issue 4 May 2003
Site statistics for remote port
networks
The site statistics for remote port networks feature forwards location IDs to CMS
to provide call center site-specific reports.
VuStats
VuStats presents BCMS statistics on telephone displays. Agents, supervisors, call
center managers, and other users can press a button and view statistics for agents,
splits or skills, VDNs, and trunk groups. These statistics can help agents monitor
their own performance, or respond appropriately to the caller’s request. Features
include:
■ VuStats login IDs
■ VuStats service level
Miscellaneous
Avaya call center features supported
on the Avaya G700 Media Gateway
Avaya Call Center functionality is supported on the G700 Media Gateway with
Communication Manager, with either an S8300 Media Server or an S8700 Media
Server.
The Avaya S8300 Media Server or S8700 Media Server with the Avaya G700
Media Gateway provides Avaya™ Call Center “Basic” software (included with
Communication Manager) capability and optional Computer Telephony
Integration (CTI) as a lower-cost call center solution for small or branch offices.
For the latest capacities of supported number of agents and media gateways,
please see the capacities document available at
http://www.avaya.com/support.
See ‘‘Capacities’’ on page 32 for instructions on how to locate the capacities
document.
The Avaya G700 Media Gateway with the Avaya S8300 Media Server supports
more robust call center capabilities including Avaya™ Call Center “Deluxe,”
which supports Avaya Best Service Routing and optional Avaya Virtual Routing,
and Avaya™ Call Center “Elite,” which features Avaya Expert Agent Selection
and services as the foundational software for the optional Avaya Business
Advocate and Avaya Dynamic Advocate software.