Instruction manual

Call center
555-233-76758 Issue 4 May 2003
Figure 2. A basic example of automatic call distribution
Abandoned call search
Abandoned call search allows a central office that does not provide timely
disconnect supervision to identify abandoned calls. An abandoned call is one in
which the calling party hangs up before the call is answered. Abandoned call
search is suitable only for older central offices that do not provide timely
disconnect supervision.
Adjunct routing
Adjunct routing is a vector step that, when executed, sends a route request over
the specified link to the connected adjunct asking where to route the call being
processed. The adjunct is then to respond with a route-select message specifying
the destination either internal or outside number where the call is to be routed.
Adjunct routing is used in conjunction with ASAI.
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System running Avaya™ Communication
Manager
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Hunt group C: general information
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Incoming lines
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Queues
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Hunt group A: business travel
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Call coverage to hunt group C
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Hunt group B: personal travel
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Voice mail
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cydfauto KLC 030102
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