Instruction manual

Adjunct Switch Application Interface (ASAI)
Issue 4 May 2003 57555-233-767
A hunt group is especially useful when you expect a high number of calls to a
particular phone number. A hunt group might consist of people trained to handle
calls on specific topics. For example, the group might be:
■ A benefits department within your company
■ A service department for products you sell
■ A travel reservations service
■ A pool of attendants
In addition, a hunt group might consist of a group of shared telecommunications
facilities. For example, the group might be:
■ A modem pool
■ A group of data-line circuit ports
■ A group of data modules
In the Figure 2 example, hunt group “A” receives calls only when agents are
available since it has no queue. Calls to hunt group “B” can be queued while
agents are unavailable, and redirected to hunt group “C” if not answered within an
administrable time. Calls to hunt group “C” are redirected to voice mail if not
answered within an administrable time.