Instruction manual

Adjunct Switch Application Interface (ASAI)
Issue 4 May 2003 55555-233-767
For more information on co-resident DLG and the G700 Media Gateway, see
chapters “DEFINITY LAN Gateway and ASAI-Ethernet,” and “Installation and
Test for CallVisor ASAI,” in the Avaya MultiVantage™ Software CallVisor ASAI
Technical Reference, 555-230-220.
Also see the following documents:
■ DEFINITY Enterprise Communications Server CallVisor ASAI
Applications Over MAPD, 555-230-136
■ Installation for Adjuncts and Peripherals for Avaya™ Communication
Manager, 555-233-116.
Direct Agent Announcement (DAA)
Direct Agent Announcement (DAA) enhances direct agent calling capabilities for
Adjunct Switch Application Interface (ASAI) and Expert Agent Selection (EAS).
It plays an announcement to direct agent callers waiting in a queue.
Flexible billing
The flexible billing feature allows Communication Manager or an adjunct to
communicate with the public network using ISDN PRI messages to change the
billing rate for an incoming 900-type call. Rate-change requests to specify a new
billing rate can be made anytime after a call is answered and before it disconnects.
Flexible billing is available in the U.S. for use with AT&T MultiQuest 900
Vari-A-Bill service. Flexible billing requires an adjunct switch application
interface and other application software.
Pending work mode change
This feature allows ASAI applications to change the current work mode of an
agent while that agent is busy on a call. The change is a pending change that will
take effect as soon as all the current calls are cleared.
Trunk group identification
Trunk group identification provides ASAI applications with the capability to
obtain trunk group information even when the Calling Party Number (CPN) is
known. ASAI will provide the trunk group information in the event reports for
both inbound and outbound calls. If the ANI is known, the event reports will
contain the trunk group information and the CPN.