Instruction manual

Monitoring calls
Issue 4 May 2003 51555-233-767
Visually Impaired Attendant Service (VIAS)
Visually Impaired Attendant Service (VIAS) provides voice feedback to a visually
impaired attendant. Each voice phrase is a sequence of one or more single-voiced
messages. This feature defines six attendant buttons to aid visually impaired
attendants:
■ Visually impaired service activation/deactivation button: activates or
deactivates the feature. All ringers previously disabled (for example, recall
and incoming calls) become reenabled.
■ Console status button: voices whether the console is in position available or
position busy state, whether the console is a night console, what the status
of the attendant queue is, and what the status of system alarms is.
■ Display status button: voices what is shown on the console display. VIAS
support is not available for all display features (for example, class of
restriction information, personal names, and some call purposes).
■ Last operation button: voices the last operation performed.
■ Last voiced message button: repeats the last voiced message.
■ Direct trunk group selection status button: voices the status of an
attendant-monitored trunk group.
The visually impaired attendant may use the Inspect mode to locate each button
and determine the feature assigned to each without actually executing the feature.