Instruction manual

Attendant features
555-233-76750 Issue 4 May 2003
Direct extension selection with busy lamp field
This feature allows the attendant to keep track of extension status — whether the
extension is idle or busy — and to place or extend calls to extension numbers
without having to dial the extension number. The attendant can use this feature in
two ways:
■ using standard direct extension selection access
■ using enhanced direct extension selection access
Trunk group access
Trunk group access allows an attendant to control trunk groups and prevents
telephone users from directly accessing a controlled trunk group. This allows the
attendant to monitor the use of these trunk groups. By watching the lamps
associated with the trunk groups, the attendant can determine if the number of
busy trunks in a specific trunk group has reached a preset warning level and if all
trunks in a specific trunk group are busy. The attendant can then handle other calls
to these trunk groups accordingly.
Trunk group busy/warning indicators to
attendant
This feature provides the attendant with a visual indication that the number of
busy trunks in a group has reached an administered level. A visual indication is
also provided when all trunks in a group are busy. This feature is particularly
helpful to show the attendant that the attendant control of trunk group access
feature needs to be invoked.
Trunk identification by attendant
Trunk identification allows an attendant or display-equipped telephone user to
identify a specific trunk being used on a call. This capability is provided by
assigning a trunk ID button to the attendant console or telephone. This feature is
particularly helpful for identifying a faulty trunk. That trunk can then be removed
from service and the problem quickly corrected.