Instruction manual

Monitoring calls
Issue 4 May 2003 49555-233-767
Auto start and don’t split
The auto start feature allows the attendant to make a telephone call without
pushing the start button first. If the attendant is on an active call and presses digits
on the keypad, the system automatically splits the call and begins dialing the
second call.
The don’t split feature deactivates the auto start feature and allows the sending of
touch tones over the line for the purposes of such things as picking up messages.
Monitoring calls
Attendant direct trunk group selection
With this feature, the attendant directs access to an idle outgoing trunk by pressing
the button assigned to the trunk group. This feature eliminates the need for the
attendant to memorize, or look up, and dial the trunk access codes associated with
frequently used trunk groups. Pressing a labelled button selects an idle trunk in the
desired group.
Crisis alerts to an attendant console
Crisis alert uses both audible and visual alerting to notify attendant consoles when
an emergency call is made. Audible alerting sounds like an ambulance siren.
Visual alerting flashes the CRSS-ALRT button lamp and the display of the caller’s
name and extension (or room). Crisis alert’s display of the origin of the emergency
call enables the attendant or other user to direct emergency service response to the
caller. Though often used in the hospitality industry, it can be set up to work with
any standard attendant console.
When crisis alerting is active, the console is placed in position-busy mode so that
other incoming calls can not interfere with the emergency call notification. The
console can still originate calls to allow notification of other personnel. Once a
crisis alert call has arrived at a console, the console user must press the
position-busy button to unbusy the console, and press the crisis-alert button to
deactivate audible and visual alerting.
If an emergency call is made while another crisis alert is still active, the incoming
call will be placed in the queue. If the system is administered so that all users must
respond, then every user must respond to every call, in which case the calls are not
necessarily queued in the order in which they were made. If the system is
administered so that only one user must respond, the first crisis alert remains
active at the phone where it was acknowledged. Subsequent calls are queued to
the next available station in the order in which they were made.