Instruction manual

Attendant features
555-233-76748 Issue 4 May 2003
Timed reminder and attendant timers
Attendant timers automatically alert the attendant after an administered time
interval for the following types of calls:
■ Extended calls to be answered or waiting to be connected to a busy
single-line telephone
■ One-party calls placed on hold on the console
■ Transferred calls that have not been answered after transfer
The timed reminder feature informs the attendant that a call requires additional
attention. After the attendant reconnects to the call, the user can either choose to
try another extension number, hang up, or continue to wait. Communication
Manager supports a variety of administrable attendant timers for use in a variety
of situations.
Centralized Attendant Service (CAS)
Centralized Attendant Service (CAS) enables attendant services in a private
network to be concentrated at a central location. Each branch in a centralized
attendant service has its own listed directory number or other type of access from
the public network. Incoming calls to the branch, as well as calls made by users
directly to the attendants, are routed to the centralized attendants over release link
trunks.
Display
The display feature shows call-related information that helps the attendant to
operate the console. This feature also shows personal service and message
information. Information is shown on the alphanumeric display on the attendant
console. Attendants may select one of several available display message
languages: English, French, Italian, or Spanish. In addition, your company may
define one additional language for use by users and attendants on their display.
Making calls
Auto-manual splitting
Auto-manual splitting allows an attendant to announce a call or consult privately
with the called party without being heard by the calling party on the call. It splits
the calling party away so the attendant can confidentially determine if the called
party can accept the call.