Instruction manual

Call handling
Issue 4 May 2003 47555-233-767
Override of diversion features
The override of diversion feature allows an attendant to bypass diversion features
such as send all calls and call coverage by putting a call through to an extension
even when these diversion features are on. This feature, together with attendant
intrusion, can be used to get an emergency or urgent call through to a telephone
user.
Priority queue
Priority queue places incoming calls to the attendant in an orderly queue when
these calls cannot go immediately to the attendant. This feature allows you to
define twelve different categories of incoming attendant calls, including
emergency calls, which are given the highest priority.
Release loop operation
Release loop operation allows the attendant to hold a call at the console if the call
cannot immediately go through to the person being called. A timed reminder
begins once the call is on hold. If the call is not answered within the allotted time,
the call returns to the queue for the attendant. Timed reminders attempt to return
the call to the attendant who previously handled it. Only when the original
attendant is unavailable are calls returned to the queue.
Selective conference mute
See ‘‘Selective conference mute’’ on page 78.
Serial calling
The serial calling feature enables an attendant to transfer trunk calls that return to
the same attendant after the called party hangs up. The returned call can then
transfer to another station within the switch. This feature is useful if trunks are
scarce and direct inward dialing services are unavailable. An outside caller may
have to redial often to get through because trunks are so busy. Once callers get
through to an attendant they can use the same line into the switch for multiple
calls. The attendant’s display shows if an incoming call is a serial call.