Instruction manual

Attendant features
555-233-76746 Issue 4 May 2003
Backup alerting
The backup alerting feature notifies backup attendants that the primary attendant
cannot pick up a call. It provides both audible and visual alerting to backup
stations when the attendant queue reaches its queue warning level. When the
queue drops below the queue warning level, alerting stops.
Audible alerting also occurs when the attendant console is in night mode,
regardless of the attendant queue size.
Call waiting
Call waiting allows an attendant to let a single-line telephone user who is on the
phone know that a call is waiting. The attendant is then free to answer other calls.
The attendant hears a call waiting ringback tone and the busy telephone user hears
a call waiting tone. This tone is heard only by the called telephone user.
Calling of inward restricted stations
A telephone with a class of restriction (COR) that is inward restricted cannot
receive public network, attendant-originated, or attendant-extended calls. This
feature allows you to override this restriction.
Conference
The conference feature allows an attendant to set up a conference call for as many
as six conferees, including the attendant. Conferences from inside and outside the
system can be added to the conference call.
Intrusion (call offer)
Allows an attendant to enter an existing call to inform the person being called
about a message or another call.
Listed directory number
Allows outside callers to access your attendant group in two ways, depending on
the type of trunk used for the incoming call. You can allow attendant group access
through incoming direct inward dial trunks, or you can allow attendant group
access through incoming central office and foreign exchange trunks.