Instruction manual
Call handling
Issue 4 May 2003 45555-233-767
Inter-PBX attendant calls
Inter-PBX attendant calls allows attendants for multiple branches to be
concentrated at a main location. Incoming trunk calls to the branch, as well as
attendant-seeking voice-terminal calls, route over tie trunks to the main location.
Call handling
Attendant lockout — privacy
This feature prevents an attendant from re-entering a multiple-party connection
held on the console unless recalled by a telephone user. This feature is
administered on a system-wide basis. It is either activated or not activated.
Attendant split swap
The attendant split swap feature allows the attendant to alternate between active
and split calls. This operation may be useful if the attendant needs to transfer a
call but first must talk independently with each party before completing the
transfer.
Attendant vectoring
Attendant vectoring provides a highly flexible approach for managing incoming
calls to an attendant. For example, with current night service operation, calls
redirected from the attendant console to a night station can ring only at that station
and will not follow any coverage path.
With attendant vectoring, night service calls will follow the coverage path of the
night station. The coverage path could go to another station and eventually to a
voice mail system. The caller can then leave a message that can be retrieved and
acted upon.
Automated attendant
Automated attendant allows the calling party to enter the number of any extension
on the system. The call is then routed to the extension. This allows you to reduce
cost by reducing the need for live attendants.