Instruction manual

Attendant features
555-233-76744 Issue 4 May 2003
Attendant backup
The attendant backup feature allows you to access most attendant console features
from one or more specially-administered backup telephones. This allows you to
answer calls more promptly, thus providing better service to your guests and
prospective clients.
When the attendant console is busy, you can answer overflow calls from the
backup telephones by pressing a button or dialing a feature access code. You can
then process the calls as if you are at the attendant console. The recommended
backup telephones are the Avaya models 6408, 6416, or 6424.
Attendant room status
Communication Manager allows an attendant to see whether a room is vacant or
occupied, and what the housekeeping status of each room is. This feature is
available only when you have enhanced hospitality enabled for your system (see
‘‘Hospitality’’ on page 91).
This feature combines the property management capabilities of housekeeping
status and check-in/check-out, but does not require that you have a property
management system (PMS).
Attendant functions using
Distributed Communications System
(DCS) protocol
Control of trunk group access
Control of trunk group access allows an attendant at any node in the Distributed
Communications System (DCS) to take control of any outgoing trunk group at an
adjacent node. This is helpful when an attendant wants to prevent telephone users
from calling out on a specific trunk group for any number of reasons, such as
reserving a trunk group for incoming calls or for a very important outgoing call.
Direct trunk group selection
Direct trunk group selection allows the attendant direct access to an idle outgoing
trunk in a local or remote trunk group by pressing the button assigned to that trunk
group. This feature eliminates the need for the attendant to memorize, or look up,
and dial the trunk access codes associated with frequently used trunk groups.
Direct trunk group selection is intended to expedite the handling of an outgoing
call by the attendant.