Instruction manual

Issue 4 May 2003 43555-233-767
3
Attendant features
Avaya™ Communication Manager contains many exciting features that provide
easy ways to communicate through your telephone system’s attendant (operator).
In addition, attendants can connect to their console (switchboard) from other
telephones in your system, thereby expanding the attendant capabilities.
Accessing the attendant
Dial access to attendant
The dial access to attendant feature allows you to reach an attendant by dialing an
access code. The attendant can then extend the call to a trunk or to another
telephone.
Individual attendant access
Individual attendant access allows you to call a specific attendant console. Each
attendant console can be assigned an individual extension number.
Recall
This feature allows users to recall the attendant when they are on a two-party call
or on an attendant conference call held on the console.
■ Single-line users press the recall button or flash the switchhook to recall the
attendant.
■ Multi-appearance users press the conference or transfer button to recall the
attendant and remain on the connection when either button is used.