Instruction manual

Index
555-233-767226 Issue 4 May 2003
call distribution based on skill, 68
call forwarding
all calls,
209
busy/don’t answer, 209
diversion, 146
of 18-digits, 209
override, 209
call handling, 45
Call Independent Signaling Connections (CISC), 147
Call Management System (CMS)
measurement of ATM,
66, 126
call offer, 147
call park, 209
call pickup, 210
group call pickup, 210
call prompting, 62
call center messaging, 64
data collection, 63
Data In/Voice Answer (DIVA), 63
call redirection intervals, 209
call redirection to multimedia endpoint, 80
call restrictions, 171, 188
call routing, 160
call selection override per skill, 60
call transfer, 147
call vectoring, 63
advanced vector routing, 63
Average Speed of Answer (ASA) routing, 63
Class of Restriction (COR) for VDN, 65
Expected Wait Time (EWT), 64
holiday vectoring, 64
call waiting, 46
Call Work Codes (CWC), 66
called name ID, 147
Caller Emergency Service Identification (CESID), 130
Caller ID (ICLID)
on analog trunks,
135, 210
on digital trunks, 135, 210
Caller Information Forwarding (CINFO), 71
calling of inward restricted stations, 46
calling party/billing number, 188
calls
accounting,
107
charging for service, 187
disconnecting, 211
monitoring, 49
placing, 48
redirecting, 209
routing capabilities, 161
CAMA. See Centralized Automatic Message Accounting
(CAMA)
capacities,
32
CAS. See Centralized Attendant Service (CAS)
category A Communication Manager offering,
32
category B Communication Manager offering, 32
caution, admonishment meaning of, 27
CCMS. See Control Channel Message Set (CCMS)
C-CRON. See Call Coverage Remote Off Net (C-CRON)
CCSA. See Common Control Switching Arrangements
(CCSA)
CDR. See Call Detail Recording (CDR)
Center Stage Switch (CSS),
122, 123
separation of, 123
Central Office (CO), 128, 137
support on G700 Media Gateway — Russia, 99, 128
Centralized Attendant Service (CAS), 48, 147
Centralized Automatic Message Accounting
(CAMA),
130, 176
centralized voice mail via mode code integration, 101
CentreVu computer telephony, 53
CES. See Circuit Emulation Service (CES)
CESID. See Caller Emergency Service Identification
(CESID)
changeable coverage paths,
208
check-in/check-out, 92
CIDR. See Classless Interdomain Routing (CIDR)
CINFO. See Caller Information Forwarding (CINFO)
Circuit Emulation Service (CES),
126
circuit switched, 119, 123, 126
circular station hunt group, 66, 210
CISC. See Call Independent Signaling Connections (CISC)
C-LAN. See Control LAN (C-LAN)
Class of Restriction (COR),
65, 147, 171, 188, 221
attendant display, 147
for VDN, 65
Class of Service (COS), 188, 196
Classless Interdomain Routing (CIDR), 141, 189
CMS. See Call Management System (CMS)
CO. See Central Office (CO)
code calling access,
81
codecs, 143
collaboration, 75
comment on this book, 28
Common Control Switching Arrangements (CCSA), 128
communication device support, 85, 119
Communication Manager. See Avaya Communication
Manager
Computer Telephony Integration (CTI),
53, 71
concurrent user sessions, 189
conference/transfer display prompts, 76
conference/transfer toggle/swap, 76
conferencing, 75, 210
abort conference on hangup, 75
automatic answer intercom, 82
automatic intercom, 82
code calling access, 81