Instruction manual

Index
Issue 4 May 2003 225555-233-767
Avaya business advocate, 60
enhancements, 60
auto reserve agents, 60
call selection override per skill, 60
dynamic percentage adjustment, 60
dynamic queue position, 60
dynamic threshold adjustment, 61
Least Occupied Agent (LOA), 68
logged-in advocate agent counting, 61
percent allocation distribution, 61
reserve agent time in queue activation, 61
VuStats, 70
Avaya call center
basic,
70
deluxe, 70
elite, 70
features supported on the Avaya G700 Media
Gateway,
70
Avaya Call Management System (CMS), 61, 196
dual links to CMS, 67
measurement of ATM, 66, 126
site statistics for remote port networks, 70
Avaya Communication Manager, 31
advanced offering, 32
basic offering, 32
configuration manager, 198
fault/performance manager, 198
Octel QSIG integration, 148
on an S8100 Media Server, 89
overview, 31
PC console, 89
Avaya computer telephony, 53
Avaya Directory Enabled Management (DEM), 105, 200
Avaya Extension to Cellular, 90, 115
Avaya IA770 INTUITY Audix Messaging Application
(embedded INTUITY 5.1 messaging—Linux),
104
Avaya Installation Wizard (AIW), 33
Avaya IP agent, 88, 120
Avaya IP Softphone, 88
for pocket PC, 89
Avaya R300 remote office communicator, 201
Avaya S8300 Media Server and Avaya G700 Media
Gateway,
35
Avaya S8700 Media Server configurations, 36
Avaya site administration, 198
Avaya SoftConsole, 89
Avaya virtual routing, 62
Avaya VoIP Monitoring Manager (VMON), 137, 199
Avaya Wireless Telephone Solutions (AWTS), 114
Average Speed of Answer (ASA) routing, 63
AWOH. See Administration Without Hardware (AWOH)
AWTS. See Avaya Wireless Telephone Solutions (AWTS)
B
backup alerting, 46, 174
barrier codes, 174, 186
basic Avaya Communication Manager offering, 32
Basic Call Management System (BCMS), 59
reports, 59
Basic Rate Interface (BRI), 130
BCD. See Binary Coded Decimal (BCD)
BCMS. See Basic Call Management System (BCMS)
Bellcore calling name ID,
98, 135, 207
Best Service Routing (BSR), 64
polling over IP without B channel, 64
Binary Coded Decimal (BCD), 94
block collect call, 98, 171
blockage study report, 192
BRI. See Basic Rate Interface (BRI)
bridged call appearance
multi-appearance telephone,
207
single-line telephone, 208
BSR. See Best Service Routing (BSR)
bulletin board,
102, 186
busy tone disconnect, 98
busy verification of telephones and trunks, 186
C
CAG. See Coverage Answer Group (CAG)
Cajun rules,
143
call accounting
INTUITY,
107
INTUITY lodging, 108
Xiox, 95
call-by-call service selection, 130
call center, 53
messaging, 64
release control, 62
call charge information, 187
call-classifier board, 163
call completion, 146
call control, 144
call coverage, 111, 151, 208
alphanumeric field designation, 208
and CAS, 151
changeable coverage paths, 208
redirection intervals, 209
report, 193
time of day, 208
Call Coverage Remote Off Net (C-CRON), 151
Call Detail Recording (CDR), 79, 155, 157, 186, 187
display of physical extension, 187