Instruction manual

Telephony
555-233-767214 Issue 4 May 2003
Misoperation handling
Defines how calls are handled when a misoperation occurs. A misoperation is
when calls are left on hold when the controlling station goes on hook.
For example, a misoperation can occur under either of the following conditions:
If you hang up prior to completing a feature operation (in some cases,
hanging up completes the operation, as in call transfer). If, for example,
you place a call on hold, begin to transfer the call, dial an invalid extension
number, and then hang up, thats a misoperation.
When the system enters night service while attendant consoles have calls
on hold.
The system administrator can alter the standard misoperation handling to ensure
that an external caller is not left on hold indefinitely, or dropped by the system
after a misoperation with no way to reach someone for help.
NOTE:
This feature is required only in France and Italy, but it can be used at any
location where the feature has been turned on.
Multiappearance preselection and
preference
Provides options for placing or answering calls on selected call appearances.
Ringing appearance preference automatically connects you to the incoming
ringing call when the user picks up the handset.
Idle appearance preference automatically connects you to an idle
appearance.
Preselection allows the user to manually select an appearance. Preselection
is used, for example, when you want to reconnect with a held call or
activate a feature.
Preselection can be used with a feature button. For example, if you press an
abbreviated dialing button, the call appearance is automatically selected
and, if you pick up the handset within five seconds, the call is automatically
placed. The preselection option overrides both of the other preference
options.