Instruction manual

Telephony
555-233-767208 Issue 4 May 2003
Bridged call appearance —
single-line telephone
Allows single-line telephones users to have a bridged appearance on a
multi-appearance telephone.
Call coverage
Call coverage provides automatic redirection of calls that meet specified criteria
to alternate answering positions in a call coverage path. A coverage path can
include any of the following:
■ a telephone
■ an attendant group
■ a Uniform Call Distribution (UCD) hunt group
■ a Direct Department Calling (DDC) hunt group
■ an Automatic Call Distribution (ACD) hunt group
■ a voice messaging system
■ a Coverage Answer Group (CAG) established to answer redirected calls
Alphanumeric field designation
In addition to numeric designations for key system lists and groups of related
information, the system administrator can specify alphanumeric designations,
0-15 characters in length, for the following:
■ abbreviated dial lists
■ abbreviated dial groups
■ call pickup groups
■ call routing patterns
Changeable coverage paths
Changeable coverage paths allows the end user to modify the coverage points by
using a feature access code (FAC).
Time of day
This feature allows a user to have multiple coverage paths depending on the time
of day, and day of the week.