Instruction manual

Telecommuting and remote office
555-233-767202 Issue 4 May 2003
Coverage of calls redirected off-net
(CCRON)
Coverage of calls redirected off-net (CCRON) allows calls that have been
redirected to locations outside of the switch to return to the switch for further
processing.
For example, an employee that telecommutes can have two coverage paths. One
coverage path is used when the employee is in the office and the other coverage
path is used when the employee is working from home. The coverage path used
from home would have a call to the employee’s work phone cover to his or her
home phone. If the employee does not answer the call or is busy on another call,
the call is redirected back to the switch for further processing, such as coverage to
voice mail.
Remote call coverage and call forwarding off-net allow calls to be redirected to a
remote location. This allows you to have calls placed to your on-site office
redirected to your home office. You can administer the system to either monitor
calls and bring them back for additional processing if not answered or to leave
calls at the remote (off-net) location.
Extended user administration of
redirected calls (telecommuting
access)
Extended user administration of redirected calls (also called telecommuting
access) allows you to change the lead call coverage path or forwarding extension
from any on-site or off-site location. Thus you can change the path or extension
from your home office, for example.
IP endpoint — road-warrior mode
See ‘‘IP endpoint — road-warrior mode’’ on page 120.
IP endpoint — telecommuter mode
See ‘‘IP endpoint — telecommuter mode’’ on page 121.
IP Softphone
See ‘‘Avaya IP Softphone’’ on page 88.