Instruction manual

Call charge information
Issue 4 May 2003 187555-233-767
Call charge information
Provides two ways to know the approximate charge for calls made on outgoing
trunks:
■ Advice of Charge — for ISDN trunks
Advice of Charge (AOC) collects charge information from the public
network for each outgoing call. Charge advice is a number representing the
cost of a call; it is recorded as either a charging or currency unit.
■ Periodic pulse metering — for non-ISDN trunks
Periodic Pulse Metering (PPM) accumulates pulses transmitted from the
public network at periodic intervals during an outgoing trunk call. At the
end of the call, the number of pulses collected is the basis for determining
charges.
Call-charge information helps you to account for the cost of outgoing calls
without waiting for the next bill from your network provider. This is especially
important in countries where telephone bills are not itemized. You can also use
this information to let employees know the cost of their phone calls, and so
encourage them to help manage the company’s telecommunications expenses.
NOTE:
This feature is not offered by the public network in some countries,
including the United States.
In addition, the pass advice of charge to BRI endpoints feature will transparently
pass AOC information that has been received from PRI networks to WCBRI
endpoints.
Call Detail Recording (CDR)
Records detailed call information on incoming and outgoing calls for the purpose
of call accounting, and sends this call information to a Call Detail Recording
(CDR) output device. You can specify the trunk groups and extensions for which
you want records to be kept as well as the type of information to be recorded. You
can keep track of both internal and external calls. This application contains a wide
variety of administrable options and capabilities.
CDR display of physical extension
For EAS agent-originated calls, if the
Outgoing Phy Ext? field on the SYSTEM
CDR
form is set to y, the agent ID is displayed on the CDR output. If the
Outgoing Phy Ext? field on the SYSTEM CDR form is set to n, then physical
extension is displayed on the CDR output.