Instruction manual

Security, privacy, and safety
555-233-767176 Issue 4 May 2003
Crisis alerts to an attendant console
Crisis alert uses both audible and visual alerting to notify attendant consoles when
an emergency call is made. Audible alerting sounds like an ambulance siren.
Visual alerting flashes the CRSS-ALRT button lamp and the display of the caller’s
name and extension (or room). Crisis alert’s display of the origin of the emergency
call enables the attendant or other user to direct emergency-service response to the
caller. Though often used in the hospitality industry, it can be set up to work with
any standard attendant console.
When crisis alerting is active, the console is placed in position-busy mode so that
other incoming calls can not interfere with the emergency call notification. The
console can still originate calls to allow notification of other personnel. Once a
crisis alert call has arrived at a console, the console user must press the
position-busy button to unbusy the console, and press the crisis-alert button to
deactivate audible and visual alerting.
If an emergency call is made while another crisis alert is still active, the incoming
call will be placed in the queue. If the system is administered so that all users must
respond, then every user must respond to every call, in which case the calls are not
necessarily queued in the order in which they were made. If the system is
administered so that only one user must respond, the first crisis alert remains
active at the phone where it was acknowledged. Subsequent calls are queued to
the next available station in the order in which they were made.
Emergency access to the attendant
Provides for emergency calls to be placed to an attendant. These calls can be
placed automatically by the system or can be dialed by system users. Emergency
access calls can receive priority handling by the attendant.
E911 CAMA trunk group
See ‘‘E911 CAMA trunk group’’ on page 130.
Privacy — auto exclusion
When the class of service (COS) is set for the automatic exclusion option, the
feature is activated when you take your telephone off-hook. The feature can be
deactivated when you push the exclusion button before dialing a call or during a
call. An excluded call that is on hold can be taken off hold by any telephone that
has a bridged appearance of the telephone that put the call on hold.