Instruction manual

Crisis alerts to a digital numeric pager
Issue 4 May 2003 175555-233-767
Per line CPN restriction
Users may block the calling party number when originating calls. For ISDN calls,
the CPN presentation indicator is encoded accordingly. For non-ISDN calls, going
to a public network that supports the CPN restriction feature, the network specific
feature activation code gets passed to the network for interpretation and
activation.
If per line CPN restriction is administered for a station, it will override any ISDN
trunk group administration for sending calling party number.
Crisis alerts to a digital numeric
pager
Crisis alert can also send notification of an emergency call to a digital pager. In
this case, it sends a message of 7-digits to 22-digits to the pager and displays a
crisis alert code, an extension and room number, and a main number (if one is
entered). The person paged thus knows the origin of the emergency call and can
direct emergency-service response to the appropriate location.
To use crisis alert with a digital pager, the system is administered so that at least
one digital set has a CRSS-ALRT button and the
Alert Pager field is set to y.
Any station with a CRSS-ALRT button and a pager receives the correct alert.
Crisis alerts to a digital station
Crisis alert uses both audible and visual alerting to notify administered digital
display stations when an emergency call is made. Audible alerting sounds like an
ambulance siren. Visual alerting flashes the CRSS-ALRT button lamp and the
display of the caller’s name and extension (or room). Crisis alert’s display of the
origin of the emergency call enables the attendant or other user to direct
emergency-service response to the caller.
When crisis alerting is active, the station is placed in position-busy mode so that
other incoming calls can not interfere with the emergency call notification. The
station can still originate calls to allow notification of other personnel.
If an emergency call is made while another crisis alert is still active, the incoming
call will be placed in the queue. If the system is administered so that all users must
respond, then every user must respond to every call, in which case the calls are not
necessarily queued in the order in which they were made. If the system is
administered so that only one user must respond, the first crisis alert remains
active at the phone where it was acknowledged. Subsequent calls are queued to
the next available station in the order in which they were made.