Instruction manual

Voice messaging and call coverage

Issue 4 May 2003 111555-233-767

a different user’s messages can be retrieved only by a user at a telephone or

attendant console in the coverage path, by an administered system-wide message

retriever, or by a remote-access user when the extension and associated security

code are known. The system restricts unauthorized users from retrieving

messages.

Voice messaging and call coverage

Often an AUDIX system is set up as the last point on a call-coverage path, as

shown in Figure 3 on page 111. A secretary or colleague who answers a redirected

call intended for you can also transfer the caller to your AUDIX mailbox. The

caller may prefer to leave voice-mail for you if the message is personal, lengthy,

or technical.

Many other options are available. For example, a caller can redirect a call from the

AUDIX system to an attendant. Or the caller can transfer to another extension

instead of leaving a message. You can even have the AUDIX automated attendant

answer all calls to the company and send calls to various extensions. In this case,

callers are instructed to enter keypad commands to direct the call.

Figure 3. Typical call coverage options

External call: active, busy, don’t answer

Secretary

Internal call: cover all

Clerk

Internal call: active, busy, don’t answer

AUDIX voice messaging

Internal call: send all calls

Message center group