Instruction manual

Message integration
555-233-767108 Issue 4 May 2003
Hotel guests can leave messages for each other without going through the
attendant. For incoming calls, an attendant transfers the call to the appropriate
room. If the guest does not answer the call or if the line is busy, the call is
automatically transferred to the guest’s voice mailbox, where the caller can leave
a voice message. A message-waiting indicator on the guest’s phone notifies the
guest that the voice mailbox contains messages. Guests are assigned a password
for accessing messages remotely. They can retrieve and save messages from any
telephone, on or off premises.
Guests can hear voice mail prompts and menus in one of several languages. The
current set of available languages includes the following:
■ American English
■ Arabic (female voice)
■ Brazilian Portuguese
■ British English
■ Canadian French
■ German
■ Greek
■ Japanese
■ Latin American Spanish
■ Mandarin Chinese
■ Parisian French
■ Russian
Any or all of these languages may be installed, but only nine can be made
available at any one time. The attendant enters the guest’s desired language at
check-in time. The guests will hear menus and prompts in their chosen languages
after logging in to retrieve messages. Contact your Avaya account representative
for language options.
INTUITY lodging call accounting
system
The INTUITY lodging call accounting package (an integrated offering from
Homisco) takes call records supplied by the system, puts the records into a
standard bill format, and sends the billing information to the property
management system. When guests check out, their long distance calling charges
are printed automatically on their bill. This gives you better control over
telephone usage revenue.