- AT&T DEFINITY Communications System Generic 1 7313H, 7314H, 7315H, 7316H and 7317H Voice Terminals User’s Guide b b 555-200-739 Issue 1, August 1991 1
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Call: Write: Order: AT&T Customer Information Center on 800-432-6600, In Canada: 800-255-1242 or AT&T Customer Information Center 2855 North Franklin Road P.O.
ffffffffffffffffffffffffffffffffffffffffffffff Your 7313H, 7314H, 7315H, 7316H and 7317H Voice Terminals The 7313H BIS-10, 7314H BIS-22, 7315H BIS-22D, 7316H BIS-34 and 7317H BIS34D voice terminals are designed so that you can conveniently use the many features of the AT&T DEFINITY Communications System Generic 1.
The 7314H and 7316H are similar, except for the number of feature buttons. Figure 2. 7314H Voice Terminal b b The 7315H and 7317H are similar, except for the number of feature buttons. Figure 3.
The feature buttons, LEDs and controls on the voice terminals pictured in Figures 1, 2 and 3 are described below. For your convenience, they are listed alphabetically. Call appearances/ Feature buttons Usually, 3 of these 10 buttons are devoted to handling incoming and outgoing calls (call appearances) and are labeled with an extension number. The remainder of these buttons access features (feature buttons) and are labeled with a feature name.
Hold/Pause button For putting a call on hold. The Pause subfeature is not supported by AT&T DEFINITY Communications System Generic 1. (Pause can be programmed into an abbreviated dial string by pressing "8" rather than pressing the Pause button.
Timer Start/Fwd button Available only on the 7315H and 7317H display voice terminals, forwards time related information on the Liquid Crystal Display when used with Set and Time/Timer Exit buttons. Timer Stop/Rev button Available only on the 7315H and 7317H display voice terminals, reverses time related information on the Liquid Crystal Display when used with Set and Time/Timer Exit buttons.
ffffffffffffffffffffffffffffffffffffffffffffff What the Features Do Here are brief descriptions of the commonly used features, including what each one does and how you might want to use it. The first 20 are voice features, and the last 2 are display features. Voice Features ffffffffffffffffffffffffffffffffffffffffffffff Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick and easy dialing.
Conference Allows you to add parties to a call, so that you can conduct up to a 6way conversation. (If you wish to conference more than 6 parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a party important to a discussion. Drop/Stop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added.
Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls. Speakerphone Allows you to place calls or access other voice features without lifting the handset.
ffffffffffffffffffffffffffffffffffffffffffffff How to Use the Features The procedures which follow give short, step-by-step instructions for using each of the voice and display features. For your convenience, features in each category are listed alphabetically. Special Instructions ffffffffffffffffffffffffffffffffffffffffffffff The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required.
Quick Reference Lists ffffffffffffffffffffffffffffffffffffffffffffff At the end of this booklet is a set of quick reference lists. Use them to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, remove the page from the booklet (tear along the perforation), and keep the lists near your voice terminal.
ffffffffffffffffffffffffffffffffffffffffffffff Voice Features When placing calls or using the voice features, you have the option of doing so offbbbbbbbbbbbbbb Speakerphone button. If your voice hook by lifting the handset or by pressing cbbbbbbbbbbbbbbc bbbbbbbbbbbbbb Speakerphone simultaneously terminal is set for the Speakerphone feature, pressing cbbbbbbbbbbbbbbc activates the built-in microphone so that you can place and answer calls without lifting the handset.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Abbreviated Dialing (AD) To program/reprogram an AD button Note: AD buttons must first be assigned by your System Manager. 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program Note: Each AD button will hold one complete phone number or feature code.
bbb # 6 Press cbbbc d [confirmation tone] Number is stored To program additional items on the same list, repeatbbbbbb steps 4-6; to program items on another list Drop and begin again at step 1 press cbbbbbbc bbbbbb Drop to end programming 7 Hang up or press cbbbbbbc d Note: Record your personal list items on the Abbreviated Dialing list in the back of this booklet; group, system, and enhanced lists can be obtained from the System Manager.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Automatic Callback To automatically place another call to an extension that was busy, did not answer, or returned a call waiting ringback tone b bbbbbbbbbbbb Callback during call attempt 1 Press cbAuto bbbbbbbbbbbbc [confirmation tone] d Green light goes on steadily until callback is completed or canceled Note: If y
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Bridging To answer a bridged call bbbbbbbb xxxxx of bridged call 1 Press cbbbbbbbbc Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbb To talk privately with co-worker after answering a redirected call Transfer 1 Press cbbbbbbbbbc Call is put on hold bbbbbbbbb 2 Press cbConsult [priority ring to co-worker] bbbbbbbc or Dial co-worker’s extension d Note: You can privately discuss the call at this time; if your co-worker is not available, press the fluttering bbbbbbbb xxxxx to reconnect to call.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Call Park To park a call at your extension (for retrieval at any extension) bbbbbbbbbb Park button has been assigned to your Note: If a cbCall bbbbbbbbc b bbbbbbbb Park to park the call voice terminal, simply press cbCall bbbbbbbbc and hang up; otherwise, follow the instructions below.
ffffffffffffffffffffffffffffffffffffffffffffff To retrieve a parked call from any extension 1 Dial Answer Back code ______ [dial tone] 2 Dial extension number where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Conference To add another party to a call (for a total of up to 6 parties) b bbbbbbbbbb 1 Press cbConference bbbbbbbbbbc [dial tone] d Present call is put on hold, and green light flutters d You are given a new call appearance; all other parties remain connected to each other 2 Dial number of new party and wait f
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Drop To disconnect from a normal call and obtain dial tone without hanging up the handset bbbbbb Drop 1 Press cbbbbbbc [dial tone] bbbbbb Drop will also disconnect the last Note: Pressing cbbbbbbc party added to a conference call.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Internal Automatic Answer (int-aut-an) To answer internal calls automatically bbbbbbbbbb int-aut-an 1 Press cbbbbbbbbbbc bbbbbbbbbb int-aut-an has no affect on an active Note: Pressing cbbbbbbbbbbc call.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Intercom (Automatic/Dial) To make a call to your predetermined Automatic Intercom partner bbbbbbbbbbbbbb Auto Icom xxx 1 Press cbbbbbbbbbbbbbbc d [ringback tone] Special intercom ring is sent bbbbbbbbbbbb Go to Cover Note: If call is unanswered, press cbbbbbbbbbbbbc while call is ringing if you want to redirect it t
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Last Number Dialed To automatically redial the last number you dialed (extension, outside number, or trunk/feature code) b bbbbbbbbbbbbbbbb Number Dialed 1 Press cbLast bbbbbbbbbbbbbbbbc or Dial Last Number Dialed code ______ [ringback tone] 2 Wait for called party to answer b b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbbbbb To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. Cancel LWC 1 Press cbbbbbbbbbbbbc or Dial Leave Word Calling Cancel code ______ [dial tone] 2 Dial extension [confirmation tone] Note: If you hear reorder tone, message is not canceled; try again.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Priority Calling To place a priority call (3-burst ring) bbbbbbbbbbbb Priority Call 1 Press cbbbbbbbbbbbbc or Dial Priority Calling code ______ 2 Dial extension [dial tone] [ringback tone] 3 Wait for called party to answer Note: If your call is not answered and you wish to bbbbbbbbbbbb Go to Cover while call redir
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Speakerphone To place a call without lifting the handset, or to use speakerphone with any listening-only feature activity bbbbbbbbbbbbbb Speakerphone 1 Press cbbbbbbbbbbbbbbc d Speakerphone light goes on steadily d You hear dial tone on speaker 2 Dial number or access selected feature d Adjust speakerphone volume,
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Voice Message Retrieval To retrieve your voice messages when your Message light is on 1 Dial the Voice Message Retrieval code ______ [dial tone] bbb # 2 Press cbbbc [voice prompting] bbb # if calling from someone Note: Do not press cbbbc else’s extension; instead, dial your own extension number and your security code,
ffffffffffffffffffffffffffffffffffffffffffffff Display Features The following display features apply only to the 7315H and 7317H voice terminals. Adjusting the Display The display contrast is controlled as follows: Note: Not all display terminals have a contrast control dial.
ffffffffffffffffffffffffffffffffffffffffffffff To set the display clock Note: When your voice terminal is first powered up, or when power to the voice terminal is interrupted, bbbbbbbbbbbbbbb 12:00a Su 01-01 flashes on the display.
ffffffffffffffffffffffffffffffffffffffffffffff bbbbbbbbbbb To set the timer when you are on a call Disp-Norm 1 Press cbbbbbbbbbbbc d Green light goes out Local mode is activated, and time related information is displayed bbbbb Set until the timer display appears 2 Press cbbbbbc d Timer is set at 0 bbbbbbbbbbb Timer/Start to start the timer 3 Press cbbbbbbbbbbbc bbbbbbbbbbb Timer/Stop to stop the timer 4 Press cbbbbbbbbbbbc b bbbbbbbbb 5 Press cbTimer/Exit bbbbbbbbbc to exit timer and to display time, da
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbb cc ccbbbcc c cb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc Normal Mode Displays To display called party information for an internal call 1 Dial extension or select call appearance d Green light goes on steadily d Normal mode is activated, and time related information is cleared d Each digit entered is displayed until a complete extension is dialed After extension is accep
ffffffffffffffffffffffffffffffffffffffffffffff To display calling party information for an incoming internal call 1 While on-hook d Green light (next to the call appearance with the incoming call) flashes and the voice terminal rings d Normal mode is activated, time related information is cleared, and the green light (next to the disp-norm button) goes on steadily Name of calling party and miscellaneous identifier (if applicable) are displayed on line 1 bbbbbbb Scroll 2 Press cbbbbbbbc d d Extension
ffffffffffffffffffffffffffffffffffffffffffffff To display calling party information for an incoming internal call, when connected to another call 1 Automatic Incoming Call Identification is activated Name of the calling party and miscellaneous identifier (if applicable) are displayed on line 1 bbbbbbb Scroll 2 Press cbbbbbbbc d Extension of the second or subsequent caller is displayed on line 2 bbbbbb Hold to place first call on hold 3 Press cbbbbbbc d 4 Receive the second call Note: If you remain on the
ffffffffffffffffffffffffffffffffffffffffffffff To display dialed digits for purposes other than calling 1 Go off-hook and dial a Feature Access or Authorization Code d Green light goes on steadily d Normal mode is activated, and time related information is cleared d Each digit entered is displayed until a complete code is dialed ffffffffffffffffffffffffffffffffffffffffffffff To display number of conferees on a conference call 1 See "Conference" in section How to Use the Features to set up a conferen
ffffffffffffffffffffffffffffffffffffffffffffff Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones d 1 ring—A call from another extension. d 2 rings—A call from outside or from the attendant. d 3 rings—A priority call from another extension, or from an Automatic Callback call you placed.
ffffffffffffffffffffffffffffffffffffffffffffff Troubleshooting bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Problem Solution cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c A feature doesn’t c 1) Reread the procedure and try again. c work as noted in c the book. c 2) For many features you must lift the handset before you c c c can use the feature. c 3) Check with your System Manager to be sure this feature c c is administered on your voice terminal.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Problem Solution cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c The telephone c 1) Set the ringer volume to a higher level. c c doesn’t ring. c 2) Place a test call from another extension to your extension. c c c 3) Use the Self-Test feature. c c c 4) Check the line cord to make certain that it is securely c c c connected at both ends. c cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c 5) If there is still a problem, see your System Manager.
ffffffffffffffffffffffffffffffffffffffffffffff Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.
extension A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY Communications System Generic 1. feature A special function or service, such as Conference, Hold, Send All Calls, etc. feature code A dial code of 1, 2, or 3 digits, which you use to activate or cancel the operation of a feature. handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.
pooled modem A modem (a device which allows a data terminal to send and receive data over a telephone line) which is shared by other users. priority call An important or urgent call which sends a special 3-burst ring, and does not redirect to coverage. program/reprogram bbbbbbbbb To use your dial pad to assign a phone number to a AD xxxxx button for Abbreviated Dialing.
redirection reason code A character that is displayed at the answering party’s display voice terminal (position 16 of line 2) when a call is being redirected to coverage.
trunk access code A dial code of 1, 2, or 3 digits which you dial to access a trunk group to place an outside call. voice terminal A telephone equipped with an array of specially designed features (e.g., administrable buttons, etc.) and functional capabilities that distinguish it from a conventional telephone.
ffffffffffffffffffffffffffffffffffffffffffffff Quick Reference Lists bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Feature Codes cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c Feature c Code c bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c ABBREVIATED DIALING c c List 1 c bbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c List 2 c bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbbc c List 3 cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c Program c c c CALL FORWARDING ALL CALLS c bc bbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c Cancel cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
b bbbbbbbbbbbbbbbbbbbbbbb Feature Codes cb bbbbbbbbbbbbbbbbbbbbbbb c c c Code c Feature bc bbbbbbbbbbbbbbbbbbbbbbb c c CALL PICKUP bc bbbbbbbbbbbbbbbbbbbbbbb c c LAST NUMBER DIALED cb bbbbbbbbbbbbbbbbbbbbbbb c c c c c LEAVE WORD CALLING cb bbbbbbbbbbbbbbbbbbbbbbb c c cb bbbbbbbbbbbbbbbbbbbbbbb c Cancel c c c PRIORITY CALLING c bc bbbbbbbbbbbbbbbbbbbbbbb c c SEND ALL CALLS bc bbbbbbbbbbbbbbbbbbbbbbb c c Cancel cb bbbbbbbbbbbbbbbbbbbbbbb c c cbVOICE c MESSAGE RETRIEVAL c bbbbbbbbbbbbbbbbbbbbbbb c c Coverage c
