Instruction manual

CONFIGURATION GUIDELINES

Call Vectoring

Call Work Codes

Central Office Trunk Group

Class of Restriction

Foreign Exchange Trunk Group

Hunt Group (see Hunting feature description)

Intraflow and Interflow

Lookahead Interflow

Recorded Announcements

Queue Status Indications

Service Observing

Stroke Counts

Vector Directory Number (VDN)

Voice Terminals

WATS

Call Management System (CMS)

The following screen forms are used to assign the CMS interface. To implement the CMS Inter-

face, complete the appropriate forms as required.

● Hunt Groups

● MPDM

● Processor Interface Data Module

● Processor Channel Assignment

● Interface Links

Incoming Call Management (ICM)

The following screen forms are used to assign the ICM interface. To implement the ICM Inter-

face, complete the appropriate forms as required.

● Call Vector

● Class of Restriction

● Hunt Groups

● ISDN Trunk Group

● Station (Agent)

Distributed Communications System (DCS)

The following screen forms and features are used to assign

complete the appropriate forms assigned to each feature.

DCS. To implement these features,