User’s manual EL51109 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety information on pages 45-46 of this manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model #: Type: Serial #: EL51109 (one handset) DECT 6.
Parts checklist Save your sales receipt and original packaging in the event warranty service is necessary. Your telephone package contains the following items: User’s manual Quick start guide EL51109 DECT 6.0 cordless telephone with caller ID/call waiting EL51109 DECT 6.
User’s manual EL51109 DECT 6.0 cordless telephone with caller ID/call waiting Table of contents Getting started Quick reference guide - handset......1 Quick reference guide - handset & telephone base ..........................................2 Installation ...................................................3 Telephone base installation ................4 Battery installation & charging..........5 Wall installation.........................................7 Tabletop to wall installation ........
Information about caller ID with call waiting.........................................26 Caller ID operation................................27 Memory match .................................27 Missed (new) calls indicator ......27 Caller ID history......................................28 How the caller ID history (call log) works.....................................................28 To review the caller ID history...................................................29 Make a call log entry ready to dial......
Getting started Quick reference guide - handset TCID/VOLUME Press TCID to show caller ID information (page 29) when the phone is not in use. CHARGE light The charge light is on when the handset is charging (page 6). Press to scroll down while in menus (page 9). Press TVOLUME to decrease the volume level during a call (page 17). SDIR/VOLUME Press DIRS to show directory entries (page 23) when the phone is not in use. MENU/SELECT Press to scroll up while in menus (page 9).
Getting started Quick reference guide - handset & telephone base Main menu > Highlights a menu item ?EJSFDUPSZ DBMM!MPH Menu Main menu Using menus DIRECTORY (page 20) CALL LOG (page 26) RINGER VOLUME (page 9) RINGER TONE (page 10) KEY TONE (page 10) LCD LANGUAGE (page 11) SET DATE/TIME (page 11) CLR VOICEMAIL (page 13) HOME AREA CODE (page 14) Press SDIR or TCID to scroll through menu items. Press MENU/SELECT to select or modify a highlighted item.
Getting started Installation You must install and charge the handset battery before using the cordless handset. STOP! See pages 5-6 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 7). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base installation Install the telephone as shown below. The telephone base is ready for table use. If you want to change to wall mounting, see page 7 for details. 5. Plug the other end of the telephone line cord into a telephone jack or a DSL filter. If you have DSL high speed Internet service, a DSL filter (not included) is required. 4. Plug the large end of the AC power adapter into a power outlet not controlled by a wall switch. Telephone line cord 1.
Getting started Battery installation & charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 53 for battery operating times.
Getting started Battery installation & charging Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. CHARGE light Step 3 Charge the handset by placing it face up in the telephone base. The CHARGE light is on when charging.
Getting started Wall installation Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. You might need a professional to install the mounting plate. Tabletop to wall installation 1. Position the telephone base as shown below.
Getting started Wall installation Wall to tabletop installation 1. Remove the wall mount bracket from the wall. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Lift the telephone base up to detach it from the plastic wall mount bracket. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. See Telephone base installation on page 4.
Handset settings Telephone settings Menu settings Use the menus to change the telephone’s settings. 1. Press MENU/SELECT in idle mode (when the phone is not in use) to enter the main menu. ?EJSFDUPSZ DBMM!MPH 2. Use TCID or DIRS to scroll to the feature to be changed. When scrolling through the menu, the top menu item is always highlighted with a > symbol. 3. Press MENU/SELECT to select the highlighted item.
Handset settings Telephone settings Ringer tone This feature allows you to choose one of 10 ringer tones. 1. Press MENU/SELECT in idle mode to enter the main menu. ?SJOHFS!UPOF LFZ!UPOF 2. Use TCID or DIRS to scroll to RINGER TONE, then press MENU/SELECT. 3. Press TCID or DIRS to sample each ringer tone. 4. Press MENU/SELECT to save your preference and return to the main menu. SJOHFS!UPOF 2 NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
Handset settings Telephone settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELECT in idle mode to enter the main menu. ?MDE!MBOHVBHF TFU!EBUF0UJNF 2. Use TCID or DIRS to scroll to >LCD LANGUAGE, then press MENU/SELECT. 3. Press TCID or DIRS to select ENGLISH, FRANÇAIS or ESPAÑOL. MDE!MBOHVBHF FOHMJTI 4. Press MENU/SELECT to save your preference and return to the main menu.
Handset settings Telephone settings 6. Press TCID or DIRS to select the hour, or enter the correct number using the dial pad, then press MENU/SELECT to confirm. 7. Press TCID or DIRS to select the minute, or enter the correct number using the dial pad, then press MENU/SELECT to confirm. 8. Press TCID or DIRS to select the AM or PM, then press MENU/SELECT to confirm. There is a confirmation tone.
Handset settings Telephone settings Clear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed NEW VOICEMAIL message, icon, and VOICEMAIL light; it does not delete your voicemail messages. As long as you have new voicemail messages, your local telephone company continues to send the signal to turn on the indicator.
Handset settings Telephone settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature.
Telephone operation Making, answering, and ending calls Making a call To make a call, press number. PHONE/FLASH or SPEAKER, then enter the telephone Elapsed time The screen displays the elapsed time as you talk (in hours, minutes and seconds). QIPOF!!!1;11;41 NOTE: Pressing PHONE/FLASH to access services from your local telephone service provider does not affect the elapsed time. On-hook dialing (predialing) Enter the telephone number, then press PHONE/FLASH or SPEAKER to dial.
Telephone operation Handset operation Auto off Placing the handset in the telephone base automatically ends a call. Speakerphone information During a call, press SPEAKER to switch between hands-free speakerphone and normal handset use. Press OFF/CLEAR to hang up. Elapsed time NOTES: 1. If you use the speakerphone during LOW BATTERY mode, the handset is not lit except for the SPEAKER button. 2. The speakerphone uses more power than the normal handset.
Telephone operation Options while on calls Volume control While on a call, press TVOLUME/CID to decrease or press SVOLUME/DIR to increase the listening volume. NOTES: 1. Handset and speakerphone volume settings are independent. 2. When the volume reaches the minimum or maximum setting, you hear two beeps. Call waiting If you subscribe to call waiting service with your local telephone service provider, you hear a beep if someone calls while you are already on a call.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID history or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. To get to the directory while on a call: 1. Press MENU/SELECT twice when in idle mode to enter >DIRECTORY. 2.
Telephone operation Handset locator The handset locator feature is useful if you misplace any handset. To start the paging tone: • Press HANDSET LOCATOR at the telephone base to start the paging tone on the handset for 60 seconds. NOTE: If you press OFF/CLEAR or MUTE on a handset, the ringer of the handset is off, but the paging tone continues.
Directory About the directory Capacity The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (page 24). If there are already 50 entries, the screen shows LIST FULL. You cannot store a new number until you delete one.
Directory Create directory entries To create a new directory entry 1. Press MENU/SELECT twice when in idle mode to enter >DIRECTORY. 2. Press TCID or DIRS to highlight >STORE. ?EJSFDUPSZ DBMM!MPH 3. Press MENU/SELECT. 4. Enter the telephone number when prompted. • Use the dial pad to enter up to 30 digits. – Press TCID or DIRS to move the cursor to the left or right. ?SFWJFX TUPSF – Press DELETE to erase digits. – Press and hold DELETE to erase all digits.
Directory Create directory entries 6. Enter the name when prompted. • Use the dial pad to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart below. FOUFS!OBNF Spcfsu!Cspxo` – Press TCID or DIRS to move the cursor to the left or right. – Press DELETE to erase characters. – Press and hold DELETE to erase all characters. – Press # to add a space.
Directory Review directory To review directory entries 1. Press DIRS when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -ORYou can also show the first entry in the directory by pressing MENU/SELECT three times when in idle mode. 2. Press TCID or DIRS to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search directory To search by name 1. Press DIRS in idle mode to show the first listing in the directory. DIRECTORY EMPTY appears if there are no directory entries. 2. When a name entry appears, press the dial pad keys (2-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory that begins with that letter. 3.
Directory To dial, delete or edit entries To dial, delete or edit a directory entry (name and number), the entry must be shown on the handset. Use the directory review or search (pages 23-24) to show an entry. Display dial To dial a displayed number from the directory, press SPEAKER. PHONE/FLASH or To delete an entry When a directory entry appears, press DELETE to delete the displayed entry from the directory. Once deleted, you cannot retrieve an entry. To edit an entry When a directory entry appears: 1.
Caller ID About caller ID This product supports caller ID services provided by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone company after the first or second ring. Caller ID allows you to see the name, number, date and time of calls. Information about caller ID with call waiting DISJT!TNJUI 999.833.
Caller ID Caller ID operation Memory match If the incoming telephone number exactly matches a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown by your caller ID is in the format sent by the phone company. The phone company usually delivers ten-digit phone numbers (area code plus phone number).
Caller ID Caller ID history How the caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID history To review the caller ID history 1. When a handset is in idle mode, press TCID to review the caller ID history in reverse chronological order starting with the most recent call. IBOETFU 7!NJTTFE!DBMMT! -ORYou can also review the caller ID history by pressing MENU/SELECT in idle mode, then press TCID or DIRS to scroll to >CALL LOG, then press MENU/SELECT twice to REVIEW. 6;48 QN 9017 TCID 2. Press TCID or DIRS to scroll through the list as shown on the right. 3.
Caller ID Caller ID history Make a call log entry ready to dial Although the call log entries received typically have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from and store in the call log.
Caller ID Caller ID History Save a call log entry to the directory 1. When in the call log, press TCID or DIRS to browse. 2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press DELETE to backspace and erase a digit. • Press and hold DELETE to erase the entire entry. • Press TCID to move the cursor to the left or DIRS to the right. • Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason QSJWBUF! OVNCFS The caller prefers not to show the phone number. QSJWBUF! OBNF The caller prefers not to show the name. QSJWBUF! DBMMFS The caller prefers not to show the phone number and the name. VOLOPXO! OVNCFS Your local telephone company cannot determine the caller's number.
Appendix A Alert tones and lights Handset screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place handset in telephone base to recharge. SPEAKERPHONE - the speakerphone is in use. Ringer off - the handset ringer is turned off. OFX NEW VOICEMAIL - new voicemail received from the local telephone company. NEW Missed and unreviewed calls. MUTE Microphone is muted.
Appendix B Handset display screen messages Screen display messages BMSFBEZ!TBWFE The telephone number you have entered is already stored in the directory. DBMM!MPH!FNQUZ You are accessing an empty caller ID history. DIBSHJOH A handset with a low battery has been placed in the telephone base. DPOOFDUJOH/// The handset has lost communication with the telephone base. EJSFDUPSZ!FNQUZ There are no directory entries. FOEFE You have just ended a call. JODPNJOH!DBMM There is a call coming in.
Appendix B TQFBLFS The handset speakerphone is in use. VOBCMF!UP!TBWF You are trying to save an entry with no name and number from the caller ID history. YY!NJTTFE!DBMMT There are new calls in the caller ID history.
Appendix C Troubleshooting If you have difficulty with your phone, please try the suggestions below. For www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Customer Service, visit our website at My phone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the cordless handset.
Appendix C Troubleshooting I cannot dial out. • First try all the suggestions in I cannot get a dial tone, on the previous page. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly.
Appendix C Troubleshooting CONNECTING... appears on my cordless handset. • Ensure that the telephone base is powered up. • Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to resynchronize. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in.
Appendix C Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack (see page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix C Troubleshooting I experience poor sound quality when using the speakerphone. • For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up. • When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.
Appendix C Troubleshooting • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor. • If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).
Appendix C Troubleshooting • Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. • Do not install this phone near a microwave oven or on the same electrical outlet.
Appendix C Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your phone. • Your caller must be calling from an area that supports caller ID. • Both you and your caller’s telephone companies must use caller ID compatible equipment.
Appendix D Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix E Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix E Important safety information • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
Appendix F FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix F FCC part 68 and ACTA Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 0.1.
Appendix G FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. 1.
Appendix H Limited warranty • PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or • PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or • PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or • PRODUCT r
Appendix H Limited warranty 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties.
Appendix I Technical specifications RF frequency band 1921.536 MHz — 1928.448 MHz Channels 5 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC voltage, 60Hz) 96 — 130 Vrms Telephone base voltage (AC adapter output) 6VAC @300mA Handset voltage 2.4 — 3.2 VDC Operation Operating time* Talk time (handset) Up to eight hours Talk time (speakerphone) Up to five hours Standby Up to six days * Operating times varies depending on your actual use and the age of the battery.
Index A F AC adapter, 4 Answering calls, 15 Auto off, 16 B Flash (switch hook flash), 17 H Handset voicemail indicator, 13 Handset, Key tone, 10 Language, 11 Locator, 19 Quick reference guide, 1 Ringer tone, 10 Ringer volume, 9 Screen display message, 34 Settings, 9 Speakerphone, 16 Status icons, 33 Temporary ringer silencing, 15 Voicemail indicator, 12 I Battery charging, 6 Battery installation, 5 C Call waiting, 17 Caller ID (CID), 26 add entries to phone directory, 31 delete entries, 30 dial entries,
N W Names, enter into directory, 22 search for, 24 O Wall-mount installation, 7 Warranty, 50-52 On-hook dialing, 15 P Paging tone, 19 Phonebook, see Directory, 20 Power adapter, 4 Predialing, 15 Q Quick reference guide, 1-2 R Receiving calls, 15 Recharging, 6 Redial, 16 Ringer silencing, 15 Ringer tone options, 10 Ringer volume, handset, 9 S Safety information, 45 Search by names, 24 Speakerphone, 16 T Technical specifications, 53 Telephone base installation, 4 Telephone operating range, 53 Temporary ri
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