User`s guide

Troubleshooting

6-9

Issue 3 October 1995

S: Ensure that RPI is enabled both in the software and in the

modem (AT+H

command). QuickLink II Fax automatically

supports RPI.

Fax Problems

P: Modem cannot send or receive a fax.

S: Make sure that your fax software is correctly installed.

S: Check your fax software to see if there is an Answer mode

or Receive Fax setting that must be enabled.

S: Make sure your fax software is set up for Class 1 fax.

P: Sections of your fax are missing.

S: This often indicates a noisy telephone line or a flow control

problem. To resolve the flow control problem, try using

hardware flow control

(RTS/CTS). This must be enabled in

your software (refer to the software’s documentation) and

set within your modem using the AT&K3 command

(RTS/CTS flow control).

P: Your fax did not complete, and your modem displays

result codes in the numeric format.

S: For some reason your modem and software are no longer

communicating, and, as a result, your modem is stuck in fax

mode. Type ATE1V1 and press Enter. The software should

respond with an OK. Try sending or receiving the fax again.