Technical information
INSTALLATION AND ADMINISTRATION GUIDE
50
Variable Description
Subject Subject of the message
Date Date when the message was composed
Message Cover page message text
Page Current page number in the message
Pages Total number of pages in the message
CurDate Current date
CurTime Current time
CurPage Current page number in this transmission
CurPages Total number of pages in this transmission
Sender/Recipient values*
Name Name
Company Company name
Dept Department
Mail Mailing address, including city and state
Country Country
Postal Postal or zip code
Voice Voice telephone number
Fax Fax telephone number
Email Email address
Account Account number
SUB Sub-address
Station Id Station ID
* These variables are used as either From.VariableName or To.VariableName, depending on whether you want to
specify the sender or the recipient information. For example, to specify the recipient fax number, use <To.Fax>.
Troubleshooting Fax on Demand Connector network issues
The Fax on Demand Connector of your VSI-FAX server uses an Internet link to send faxes and instructions to the
Esker on Demand servers. If the quality and/or speed of this link is not sufficient, network packets can be lost,
causing request timeouts. If handled incorrectly, such request timeouts can lead to be "stuck" indefinitely in your
FoDC queue.
Note
This section is intended for advanced VSI-FAX administrators.
To prevent this issue, VSI-FAX relies on three timeout management mechanisms:
1. First of all, the fodcpgm process, which manages the FoDC devices, will wait for a TCP timeout or an
acknowledgment of receipt for 300 seconds after having sent the http request. This first delay is the standard
timeout delay for all http requests.
2. After this delay, if this process is still waiting for a TCP timeout notification, the FIM management process will
wait another 100 seconds before registering the FoDC job as failed. This 400 seconds delay is the execution
timeout.
3. If the fodcpgm process is still running 700 seconds after the initial http request was sent, in spite of the above
two timeout triggers, the VSI-FAX scheduler will kill and restart it. Once this process has been restarted, the
VSI-FAX scheduler will try to send your fax once more. This final timeout mechanism is the maximum idle
delay.