Technical information

INSTALLING THE OUTLOOK CLIENT

Windows Terminal Server installation notes

This section provides critical information for successfully installing the VSI Outlook Client in a Windows Terminal

Server environment.

The Outlook Client supports Microsoft Windows Terminal Services. Make sure you have deployed Outlook in a

Windows Terminal Services Environment before deploying the Outlook Client.

Requirements

To successfully install the Outlook Client in a Terminal Services environment, you must:

privileges.

Ensure that each Terminal Services user has a unique path name defined for the Terminal Services Home

Directory.

Launch the fax client installation program in Install Mode see below).

Have Installed Outlook in Corporate or Workgroup configuration.

Ensure that no Terminal Services clients are running Outlook.

If your Outlook users connect to an Exchange Server, add the Exchange service to the default mail profile for the

Administrator account and each Terminal Services client user. If your Outlook users connect to an Exchange server

using Outlook 2000 and you want to use the custom Fax Message Form, the Terminal Services Administrator must

be granted publishing rights to the Exchange server Organizational Forms Library specified in the default mail profile.

General application notes

To successfully install the Outlook Client in a Windows Terminal Server environment, please note the following:

When installing the Outlook Client in a Terminal Server environment, the Fax Message Form can only be

published in the Organizational Forms Library of your Exchange server (or not at all).

Ensure that you have the appropriate publication rights before you install.

The Outlook Client setup program installs the client in "Install Mode" when launched in a Terminal Server

environment. When you are ready to proceed with the installation, click "Install" on the setup information

message box. Otherwise click "Cancel" .

Terminal Server client users must not run or launch Outlook during the install or uninstall procedures.

If you are using Microsoft Outlook in a Terminal Services environment, and if Outlook was installed after the

Terminal Services support, the Visual Basic Script support is not installed in Outlook and you cannot use

VBScript in custom Outlook forms. This means that you will not be able to send faxes from Outlook correctly

with the VSI-FAX form: the device used is always the one set by default on the VSI-FAX server, you cannot

modify the cover page settings, etc. Refer to the Microsoft Support article

http://support.microsoft.com/default.aspx?scid=kb;en-us;302003

for more information on how to install these

components.

Multiple mail profiles are not supported in a Terminal Server environment with the Outlook Client.

The installation program will only add the Outlook Client service to the default mail profile for each user.

Once the software is installed, have all of your Terminal Server client users restart their sessions before

attempting to use the Outlook Client.

Important caching information

In the Windows Terminal Server environment, it is possible that some users will not see the Outlook Client exchange

extension the first time they log into the Terminal Server following product installation. This is because Outlook

maintains a cache of the registered Exchange extensions and may use that cache instead of checking if any new

extensions have been registered.

There are three ways to remedy this, described in the following sections:

Delete all Outlook cache files