Technical information

TROUBLESHOOTING
167
pcltotif
This application converts PCL or ASCII files into TIFF files.
eptotif
This application converts Epson format files into TIFF files.
gstotif
This application converts PDF and PostScript level 1 and 2 files into TIFF files.
The following example shows a method of using the conversion application directly to image the input file rather than
submitting the input file from the vfx command line or from one of the other fax submittal methods in VSI-FAX. The
example filename file.* should be replaced with your input file.
For PCL or ASCII files
pcltotif -o /tmp/test.tif -E fine file.pcl
If successful, this will create the /tmp/test.tif output file or return error messages if unsuccessful.
For Epson format files
eptotif -o /tmp/test.tif -E fine file.ep
If successful, this will create the /tmp/test.tif output file or return error messages if unsuccessful.
For TIFF files
vtifftool convert -o /tmp/test.tif -E fine file.tif
If successful, this will create the /tmp/test.tif output file or return error messages if unsuccessful.
Problem
Fax fails with the reason for failure SCHERR.
Solution
VSI-FAX scheduler processes have experienced a permissions problem or a scheduler problem.
To resolve SCHERR conditions, restart the VSI-FAX scheduler in debug mode. After you recreate the problem, go to
the $VSIFAX/spool/logs directory and look for error messages in the vrsched and vnetfax debug logs. Submit
the debug logs to Esker Technical Support if required.
Problem: GNU Ghostscript 7.07: Unrecoverable error
If you encounter the following type of Ghostscript error when converting PDF files into TIFF:
D:\>vfx -o PurchaseOrder10336898.tif PurchaseOrder10336898.pdf
vfx: error imaging envelope: C:\Program Files\VSI-FAX\FaxServer\vsinet\netspool\2820-
735-1.pdf: gstotif: GNU Ghostscript 7.07: Unrecoverable error, exit code 1
Solution
The solution is to upgrade the Ghostscript 7.07 version used by VSI-FAX to get the Ghostscript latest fixes.
Ghostscript versions superior than 7.07 cannot be delivered with external products like VSI-FAX but you may install
them by yourself. For the detailed procedure, refer to Updating Ghostscript on a Windows platform
or Updating
Ghostscript on a Unix platform.