Technical information

INSTALLATION AND ADMINISTRATION GUIDE
164
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1. We can successfully connect to the SMTP server as we get the "220 mail-test.esker.fr..." message.
2. Then, the mail server provides some information in answer to the EHLO command
3. We send the MAIL from command with the sender name specified in the $VSIFAX/lib/vsisrv.ini file
and this sender is accepted by the mail server (Sender ok)
4. We send the RCPT to command with the recipient email address and this address is accepted by the mail
server (Recipient ok)
5. Finally, the data is passed to the mail server (subject, content) and the message is delivered by the mail
server
Common issues
Sender denied
The mail server can reject the sender for security reasons (to avoid the spam for instance). In this case, you can test
with some other sender (-U option) and then modify accordingly the sender flag in the $VSIFAX/lib/vsisrv.ini
file once you have a proper sender.
Some mail servers automatically add their domain name to the sender name passed in the MAIL From command if
the sender does not have a domain ("sender" becomes "[e-mail]").
However, some mail servers do not do this operation automatically and you need to a fully qualified sender name
such as "[e-mail]".
SMTP authentication
Some servers require an SMTP authentication to be used as email gateways. The SMTP authentication is supported
with VSI-FAX from version 4.2.2b and on.
See also
Refer to SMTP Authentication
for the steps to follow to configure the SMTP authentication on the VSI-FAX server.
No outbound fax notification when the imaging fails
Problem : When the imaging fails, no .tif file is generated and the "sfx" notification is not sent.
In VSI-FAX version 6.0 and on, an email is also sent if no .tif file is generated. Then, you know that the fax has failed.