Technical information

TROUBLESHOOTING
159
The /cdrom directory is the mount point for the mount command. This error message will occur if the /cdrom
directory does not exist. Use the Unix mkdir command to create the directory and try the mount command again. An
alternate mount point could be the /mnt directory which should exist.
Installation errors
Problem
With a Dialogic Diva Server fax board (formerly Eicon fax board), all lines can submit, but only one line can receive.
Solution
Launch the Diva Server driver configuration tool using the /usr/lib/opendiva/divas/Config command. Set
Capi call distribution policy (group optimization) to "off (broadcast incoming to all applications)".
Problem
Fax device is shown as Initializing or is set to Not Running.
Solution
The VSI-FAX scheduler executes one Fax Interface Module (FIM) process for each fax device on the system. The
Initializing or Not Running state reported most often is due to the failure of the FIM to successfully initialize
the modem, or an inability to communicate with the modem.
Verify the following:
The fax modem is powered on.
The serial modem cable is correct for the specific system.
The FIM process has exclusive use of the serial port and that no other processes are currently running on the
serial port. This includes disabling the port on systems using a serial port manager.
The serial port permissions are rw-rw-rw-(666).
The terminal server serial port for Ethernet terminal servers is set to support full modem control signals and
software flow control, in addition to being set up to accept host system stty configuration.
VSI-FAX includes a utility program that allows you to open the serial port and establish communication with the fax
modem. The program is called vtalk and is located in the $VSIFAX/lbin directory. For example:
vtalk -c -v /dev/tty1A
This program will allow you to troubleshoot serial communication with the fax modem. Once connected, you will not
see a prompt or any other indications that you have successfully opened the serial port. Start by entering the AT&F
modem reset command. You should then receive a response of OK assuming that you are successfully
communicating with the fax modem. Next try dialing out using the fax modem to determine if the modem is actually
responding to commands:
ATDT<fax number>
To exit the program, press CTRL-\.
Problem
Error message: Cannot Login to Server
Solution
This message is displayed when you execute any command that requires a response from the fax server.
The fax scheduler may not be running. You can confirm this with the following command:
vfxstat -r
Scheduler is not running