Technical information
INSTALLATION AND ADMINISTRATION GUIDE
158
These log files are incremented each time the scheduler is restarted. For example, these files may be used if you are
dialing but the faxes fail. You can then put the scheduler in debug mode, try to re-send the fax, and view the default
fax log (i.e.,fax1).
When you no longer need debug on, edit the $VSIFAX/lib/vsisrv.ini file and change the Debug= setting to
off.
Device problems
To keep the fax server working properly, it is important to know when the system is exhibiting a problem and the best
way to recover from an error. Common errors are Modem Server Keeps Dying and Max NoDials Reached.
This error may be caused when a phone line fails, when problems occur with a PBX, and/or when a modem fails to
respond.
VSI-FAX has the ability to send an email message or other notification when a modem has stopped working. A stop-
notify script added to the system will notify a user or system administrator that a modem has stopped working. The
fax server can also be set up with a start and stop notification script showing when the server is started or stopped.
This can be used to notify a user or system administrator that the server is running or, in case of an error, how long
the server has been down.
When the script runs, it will check to see if a tmp file exists. This tmp file will contain a value that corresponds to the
number of times the software has attempted to restart the FIM. If the value is three, the script will send a fatal mail
message to the specified user. If the value in the tmp file is less than three, the script will restart the FIM.
DID fax modem support
To determine the version number of a modem that is currently being used by VSI-FAX, examine the log file located in
the $VSIFAX/spool/logs directory. The file is normally called fax1 for the first device, fax2 for the second
device, etc. The log file will contain entries like these:
MTYPE : 7.000 : Modem manufacturer : MULTI-TECH
MTYPE : 8.000 : Modem model : MT1932ZDX
MTYPE : 8.000 : Firmware version : 0115
Runaway processes (Unix)
VSI-FAX uses several processes that run during normal VSI-FAX operation. These processes should be self-
maintaining and will need attention only if the server begins to exhibit abnormal behavior, such as failing to restart
after it is stopped.
Runaway processes frequently cause this type of behavior. To identify any runaway VSI-FAX processes, stop the
scheduler and use the command:
ps -ef | grep vsifax
Then, use the kill command to terminate any processes shown.
Loading media error
Problem
Mount could not mount /cdrom : no such file or directory (error 2)
Solution