Technical information

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Troubleshooting

This section describes common problems that you may encounter while installing, configuring or using VSI-FAX. If

you do not find your problem described in this section, try to identify it before you contact Esker for help.

Before calling support

Have the following information ready when you call Esker Support:

All hardware components, including brand names and model numbers of the host system and equipment

associated with the fax modem

All applications and third party device drivers associated with the system

Modem type

Serial port (internal, serial card, etc.)

Cabling

Operating system

VSI-FAX release, serial number and build number (enter vfxsched -V)

Application program that caused the error

Complete description of problem

Specific steps to recreate the problem

Any error messages, exactly as they appear

Putting the scheduler in debug mode

Putting the scheduler in debug mode is one of the first things you should do when you encounter any problem.

1. Stop the scheduler

2. Edit the [VFXSCHED] section of the $VSIFAX/lib/vsisrv.ini file by making the following change:

Debug=On

3. Restart the Scheduler.

The data is written to the following log files in the $VSIFAX/spool/logs directory:

fax1

Default fax log

Loopback FIM log

vrsched

Scheduler log

vxmld

TCP/IP log

vnetfax

Imaging and autosend log