User guide

Notes

There may be situations where you are not able to transfer

callers into the CLASSIC MAIL system because you lack the necessary

line appearances on your telephone. In these situations, we recommend

that you transfer the caller back to the attendant, who can then transfer

the caller into the CLASSIC MAIL system.

Merlin 1030 System Transfer Procedures

If you have a Merlin 1030 system with ‘line pool” keys,

you will not be able to transfer callers into the CLASSIC

MAIL system using the previously described procedure

because you will not know the line number of the outside

line to transfer. In this case, we recommend that you

either:

●

Transfer the caller back to the attendant and

ask the attendant to transfer the caller to the

CLASSIC MAIL system.

●

Tell the caller that you will transfer them to

the CLASSIC MAIL system. Transfer the caller

to intercom 11 and hang up.

Chapter 5: Transferring Calls Into the CLASSIC MAIL System