Specifications

Depending on your business, you can define the menu so that some options
accommodate callers during normal business hours and other options
accommodate after-hours callers. For example: the ANY Travel Agency wants
to give outside callers the ability to transfer directly to any employee in their
system by dialing the employee’s two-digit extension number, The company
has employees assigned at extensions 10 through 25. Therefore, the company
leaves selector codes 1 and 2 at the factory setting (direct extension transfer),
This leaves selector codes 3 through 9 available for selector code transfer, In
this case, ANY Travel Agency assigns selector code 3 to extension 21 and
selector codes 4 and 5 to Hunt Groups 1 and 2, respectively.
A sample Day Menu Prompt for the ANY Travel Agency follows:
Thank you for calling the ANY Travel Agency. If you
know the extension of the person you are calling, enter
the extension number now. To speak with a cruise
specialist, press 3.
For corporate travel, press 4. For
personal travel, press 5. For assistance, press 0 or,
if you have a rotary phone, stay on the line.
A sample Night Menu Prompt for the ANY Travel Agency follows:
You have reached the ANY Travel Agency.
Our business
hours are 9 to 5,
Monday through Friday.
To leave a
message,
press 9 and we will return your call as soon
as possible.
Other Options
Automated Attendant Service provides the following built-in options—no
programming required-for use in your menu prompt:
■
■
■
■
A third type of transfer option, which is always available to outside and
inside callers, may be useful in certain situations. With this type of
transfer, when callers press [∗]
[8] , the system prompts them to enter an
extension number. Using the example above, if you assigned selector
code transfer to selector codes 1 and 2 (rather than starting the
assignment from 3), you could request callers to press [∗]
[8] , to allow
them to transfer to extensions 10 to 25.
As shown in the sample Day Menu Prompt, you also can instruct a caller
to stay on the line for assistance. In this case, the voice messaging
system automatically transfers the call to the receptionist’s extension.
This option is especially important for callers who have rotary phones.
As shown in the sample Day Menu Prompt, callers can press [0]
at any
time to transfer automatically to the receptionist’s extension for assistance,
If the system is set for Bilingual Mode, callers can press [∗]
[1] to switch
between the Primary and Secondary Languages. In this case, you must
record two messages for the Day and Night Menu Prompts: one each in
the Primary and Secondary Languages.
5-16 System Management