Specifications

Call Answer Service
This service offers callers the following options when they reach an extension
that is unable to answer their call:
■
■
■
■
If the system is in Bilingual Mode, press [∗] [1] while listening to the
personal greeting to switch between the Primary and Secondary
Languages,
Leave a detailed, confidential message in the called party’s mailbox.
Press [0]
to transfer to the receptionist’s extension for assistance.
Press [∗] [8] to transfer to another system extension,
Callers can press [0] or [∗] [8] before, during, or after leaving a message.
NOTE:
Until subscribers record a personal greeting for their mailbox, outside callers
hear this factory-set message in either the System Language (Monolingual
Mode) or the Primary Language (Bilingual Mode):
Extension XX is not available.
To leave a message,
wait for the tone.
After recording hang up or press 1
for more options.
Call Answer Service provides the following main features:
■ VMS Extension Coverage
■ Line Coverage
■ Voice Mailbox Transfer
Each of these features is explained further below.
VMS Extension Coverage
VMS Extension Coverage may be either automatic or manual
Automatic VMS Coverage
When the communications system’s Automatic VMS Cover feature is Assigned
for an extension, intercom and transferred callers can leave messages or
transfer to another extension when the called person does not answer by the
fourth ring (or by the number of rings specified with the communications
system’s VMS Cover Rings (#117)* feature). The system greets the caller with
the subscriber’s personal greeting (or with the system greeting if a personal
greeting is not recorded). If the system is in Bilingual Mode and the subscriber
recorded a personal greeting in two languages, the caller can switch between
the two languages by pressing [∗] [1] .
*
VMS Cover Rings (#117) IS not available on all systems. Check the Programming and Use guide for the
communications system.
Overview 1-7