Specifications

Form 5A: Night Menu Prompt—Secondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always
General Information
■ The Night Menu Prompt plays to callers when the VMS
Hunt Schedule is set to Night Only or Always and Night
Service is on. The Night Menu Prompt and the Day
Menu Prompt use the same Menu Definition.
■ The Night Menu Prompt should contain a welcome and a
list of menu options.
■ The welcome should introduce the company. For
example, "You have reached the Any Travel Agency.
hours are 9 AM to 5 PM, Monday through Friday.”
■ Let callers know they can switch back to the Primary
Language. For example, “For English, press
* 1.“
■ The menu options should contain instructions that
correspond to the Menu Definition set up on Form 3.
- If callers can dial extension numbers (Direct
Our
Extension Transfer), the prompt should instruct callers
to dial the extension number. For example, “If you
know the extension of the person you want to reach,
dial it now to leave a message.”
- If callers can dial a single digit to transfer to an
extension or group (Selector Code Transfer), the
prompt should provide instructions such as “To leave
a message for someone in sales, press 6.”
- If Selector Code 9 is left as the default, the prompt
should instruct callers to press 9 to leave a message
with the receptionist.
It is recommended that you keep the number of menu
options to 5 or less to avoid confusing callers.
Completing this Form
Write the message that you want callers to hear when they
call after normal business hours, including instructions to the
caller for selecting menu options.
Suggested options include:
■ “Dial 9 or remain on the line to leave a message.”
■ "To hear this menu again, dial * 4.”
Recording the Night Menu Prompt
■ To record the Night Menu Prompt, dial [3] from the
Programming Main Menu.