Specifications

Form 4: Day Menu Prompt—System Language or
Primary Language
Required if VMS Hunt Schedule is set to Day Only or Always
General Information
Completing this Form
■ The Day Menu Prompt plays to callers when the VMS
Write the message that you want callers to hear when they
Hunt Schedule is set to Day Only or Always and Night
call during normal business hours, including the instructions
Service is off. The Day Menu Prompt and the Night
to the caller for selecting menu options.
Menu Prompt use the same Menu Definition.
Suggested options include:
■ The Day Menu Prompt should contain a welcome and a
list of menu options.
■
■
The welcome should introduce the company. For
■
example, “Thank you for calling the Any Travel Agency.”
■
■
If the system is set for Bilingual Mode, let callers know
they can switch the language they hear while on the call.
“Remain on the line for assistance.”
"Dial
0 for assistance.”
“To hear this menu again, dial
* 4.”
For example, “Para Espãnol, marque * 1.“
Recording the Day Menu Prompt
■ The menu options should contain instructions that
correspond to the Menu Definition set up on Form 3.
■ To record the Day Menu Prompt, dial [3] from the
Programming Main Menu.
- If callers can dial extension numbers (Direct
Extension Transfer), the prompt should instruct callers
to dial the extension number. For example, “If you
know the extension of the person you want to reach,
dial it now.”
- If callers can dial a single digit to transfer to an
extension or group (Selector Code Transfer), the
prompt should provide instructions such as “To speak
to someone in sales, press 6.”
It is recommended that you keep the number of menu
options to 5 or less to avoid confusing the caller.