Specifications

VMS Hunt Delay
This option specifies either immediate or delayed call handling (see Figure 1-2):
■
Immediate (factory setting). The Automated Attendant Service answers
outside calls on the second ring and plays the Day or Night Menu
Prompt. The receptionist can act as backup. Callers using rotary phones
or callers requesting assistance can be transferred to the receptionist’s
extension.
■
Delayed. The Automated Attendant Service answers outside calls on the
fourth ring. This delay gives the receptionist time to answer the call,
The VMS Hunt Delay setting you select is used for both day and night operation.
Music On Hold
If you use Automated Attendant Service, you also may want to use the
communications system’s Music On Hold feature. When Music on Hold is
Active and an audio source is connected to the system, callers waiting to be
transferred hear music or recorded material. If Music on Hold is Not Active,
callers hear tones, ringing, or silence (depending on how the communications
system is set up) while they are being transferred.
For more information, see Music on Hold and Ring on Transfer in the
Programming and Use guide for the communications system.
Figure 1-2. Immediate and Delayed Call Handling
1-6 Overview