Specifications

VMS Form 3
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■
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VMS Form 4
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Direct Extension Transfer in the Description column for Selector Code 1
and 2 indicates that when callers get the Automated Attendant Service,
they can transfer to any extension (10 to 29) by entering the extension
number.
Customer Service in the Description column and 18 in the Specific Ext.
# or Group # for Selector Code Transfer column for Selector Code 4
indicate that when callers get the Automated Attendant Service, they can
press 4 to transfer to extension 18 (the Customer Service representative).
Billing Department in the Description column and 19 in the Specific Ext.
# or Group # for Selector Code Transfer column for Selector Code 5
indicate that when callers get the Automated Attendant Service, they can
press 5 to transfer to extension 19 (the Bookkeeper).
When Night Service is off and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 4 in Spanish (the Primary
Language).
VMS Form 4A
■ When Night Service is off and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 4 in English (the Secondary
Language) when he or she presses [∗] [1] .
VMS Form 5
■ When Night Service is on and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 5 in Spanish (the Primary
Language).
VMS Form 5A
■ When Night Service is on and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 5 in English (the Secondary
Language) when he or she presses
[∗] [1]
Post-Installation Recommendations
■ Since callers can leave a message in the mailbox at extension 10, Vera
should record a general business greeting for this extension in both
Spanish and English. The greetings should instruct callers to press [∗]
[1] to switch to the other language.
■ All employees should record personal greetings in both Spanish and
English. The greetings should instruct callers to press [∗]
[1] to switch to
the other language. In addition, employees should change the
factory-set password for their mailbox.
E-20 Case Studies