Specifications

In addition, Automated Attendant Service has this factory-set Night Menu
Prompt:
Good Evening. Welcome to PARTNER MAIL VS. Please
enter the extension number of the person you wish to
reach, or press 9 to leave a message with the
receptionist.
Automated Attendant Service is useful for many businesses, such as car
dealerships, insurance agencies, and stores. For example, a car dealership
can use Automated Attendant Service to allow its customers to reach the
customer service department directly. This frees sales people to handle
customer transactions while the Automated Attendant Service transfers service
calls to the appropriate department. In this case, the Automated Attendant
Service can be programmed to prompt the caller to enter a single digit to reach
any available customer service representative.
Automated Attendant Options
When planning Automated Attendant Service, you must choose settings for the
following communications system features:
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■
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Group Call Distribution. Specifies the outside lines that are to be
answered by Automated Attendant Service.
VMS Hunt Schedule. Specifies when the communications system is to
route calls to the Automated Attendant Service.
VMS Hunt Delay. Specifies whether the Automated Attendant Service is
to provide immediate or delayed call handling.
Each of these features is explained further below.
Group Call Distribution
This feature lets you specify the outside lines on which you want Automated
Attendant Service coverage. You can specify some or all of your lines.
VMS Hunt Schedule
This feature determines when the communications system is to route calls to the
Automated Attendant Service. VMS Hunt Schedule works in conjunction with
the communication system’s Night Service feature so that the voice messaging
system can play the appropriate menu prompt. In other words, the menu
prompt the caller hears depends on the VMS Hunt Schedule setting you select
and the status of the Night Service button at the receptionist’s extension.
You can choose one of the following VMS Hunt Schedule settings:
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■
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Always (factory setting). Routes outside calls to Automated Attendant
Service all the time. When Night Service is off, the Day Menu Prompt
plays; when Night Service is on, the Night Menu Prompt plays.
Day OnIy. Routes outside calls to Automated Attendant Service only
when Night Service is off. The Day Menu Prompt plays.
Night Only. Routes outside calls to Automated Attendant Service only
when Night Service is on. The Night Menu Prompt plays.
Overview
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