Specifications

Automated Attendant Service
The Automated Attendant Service can answer and route outside calls without
assistance from a receptionist, After an outside call is answered, the Automated
Attendant Service plays a customized message (called the menu prompt). The
message typically welcomes callers—to let them know they have reached the
correct number—then offers callers a menu of options for transferring to the
desired party. It is recommended that the menu offer not more than five transfer
options to avoid confusing callers.
You can customize the menu prompt for use during normal business hours
(called the Day Menu Prompt) and for use after normal business hours (called
the Night Menu Prompt), For example, you can setup Automated Attendant
Service so that callers hear the following prompt during the day if the system is
set for Monolingual Mode and the System Language is U.S. English:
Thank you for calling the ANY Travel Agency. If you
know the extension you want, dial it now or press 0 to
speak with the receptionist. For information on
Corporate Travel, press 3. For information on Personal
Travel, press 4. Press * 4 to replay this message.
For after-hours callers, you can set up Automated Attendant Service to play this
prompt:
You have reached the ANY Travel Agency. Our hours are
8 to 5, Monday through Friday. Please press 9 to leave
a message and we will return your call when the office
opens .
For a system set for Bilingual Mode, the Day Menu Prompt should let callers
know that they can switch from the Primary Language to the Secondary
Language. In the following example, the Primary Language is Latin American
Spanish and the Secondary Language is U.S. English:
Gracias pol llamar a Software Mexico. For English,
press * 1. Si conoce el numero de extension, marquela
ahora, de lo contrario espere a ser atendido por
nuestra operadora.
For after-hours callers, you can set up Automated Attendant Service to play this
prompt:
Gracias pol llamar a Software Mexico. For English,
press * 1. Nuesro horario de oficina es de 9 a 2:30 y
de 4 a 6. Si conoce el numero de la extension a la que
desea llamar y dejar un mensaje marquela ahora. Si no
la conoce, espere y deje un mensaje con la operadora.
NOTE:
When the system is installed initially, Automated Attendant Service has this
factory-set Day Menu Prompt:
Hello, welcome to PARTNER MAIL VS. Please enter the
extension number of the person you wish to reach or
press 0 to reach the receptionist.
1-4 Overview