Specifications
■ The mailbox at extension 10 will be used for general messages.
Customers who receive Automated Attendant Service and stay on the line
or press
0 for assistance will be routed to this extension, which is at the
clerk’s desk. Customers who call after business hours will have the
option of leaving a message in this mailbox.
■ Stan, Sally, and each coach will have a mailbox and Automatic VMS
Cover. Callers will be routed automatically to the appropriate mailbox
where they can leave a message when the person they called is not
available.
Stan especially wants customers to be able to leave messages for the
coaches when they are away from their offices. This will help prevent
missed appointments and lost income when customers call about
lessons.
Filling out Planning Forms
This section explains how the System Planner for the PARTNER Plus Release 4.1
Communications System and the forms for the PARTNER MAIL VS Release 3
Voice Messaging System are filled out based on the facts in the Tennis Land
case. For brevity, “CS” refers to the forms for the communications system and
“VMS” refers to the forms for the voice messaging system.
CS Form A, Page 1 of 2
■ Telephone numbers in the Write the Telephone Numbers in order
customer desires column represent Tennis Land’s four lines. The last
line, Line 04, is Stan’s personal line.
■ Checks in the VMS-AA column for Lines 01, 02, and 03 indicate that
unanswered calls on the those lines go to the Automated Attendant
Service of the PARTNER MAIL VS system.
■ Stan’s extension number, 12, in the VMS-Mail column indicates that the
Line Coverage Extension (#208) feature sends unanswered calls on Line
04 directly to Stan’s mailbox.
CS Form A, Page 2 of 2
■ MOH in the space after Ring on Transfer (#119) indicates that music or
recorded messages will be played for transferred callers.
■ The check next to VMS answers calls if not picked up by 4th ring
indicates that the Automated Attendant Service acts as backup. A
person has a chance to answer before a call goes to the PARTNER MAIL
VS system.
■ The check next to VMS is on all the time indicates that the Automated
Attendant Service picks up unanswered calls during business hours and
after hours.
■ The check next to Music on Hold (#602)—Active indicates that a Music
on Hold device is installed.
Case Studies
E-3