Specifications

Voice Mail Service
Subscriber Unable to Log In to Voice Mail
Possible Cause 1: A subscriber entered the number of a mailbox that does not exist.
What to do: Make sure the subscriber enters an existing mailbox number. Use “Playing a
Mailbox’s Status” in Chapter 5 to check the status of existing mailboxes.
■ If the subscriber tries again and succeeds, the problem is solved.
■ If the subscriber still cannot log in, go to Possible Cause 2.
Possible Cause 2: The subscriber forgot his or her password or entered it incorrectly.
What to do: The subscriber should try entering the password again.
■ If the subscriber can log in, the problem is solved.
■ If the subscriber still cannot log in, re-initialize the password as described in Chapter
5. (If you forget the password for Iogin 99, you must call for help*.)
Date or Time in Message Headers Is Incorrect
Possible Cause: The day, date, or time programmed for the communications system is
incorrect or the PARTNER MAIL VS system was not updated with the correct time.
What to do: Refer to System Date (#101), System Day (#102), or System Time (#103) in the
Programming and Use guide for the communications system to check the day, date, or
time settings. If the day, date, and time are correct, choose one of theses procedures and
reenter the correct value. After one minute, this updates the day, date, and time on the
voice messaging system. If message headers for new messages are still incorrect, call for
help*.
*
In the continental U. S., help is available at 1 800 628-2888. Outside the continental U. S., call your AT&T
Representative or local Authorized Dealer.
6-6 Troubleshooting